Troubleshooting
Having issues with your Reolink? Get quick answers to common device issues.
- Video Loss on Reolink PoE NVR
- Wi-Fi Test Failed
- Failed to Remotely Access Reolink NVR
- Reolink Camera Wi-Fi Disconnected
- No Device Found when Scanning Device in LAN
- Connection Failed when Log in Remotely via UID
- No Recordings Found in Micro SD Card
- Reolink Client Can't Playback Videos Stored Locally on the Computer
- SD Card is not Available
- Cannot Playback Recordings with Fast Forward or Rewind via Reolink APP and Client
- Fail to Playback Some of the Recordings in SD Card/HDD
- Why Are Recorded Videos so Short
- Troubleshooting - Fail to Receive Email Alerts From Reolink Battery Powered Cameras
- Troubleshooting - Fail to Receive Push Notifications
- Reolink Camera Email Test Failed and Sent Email Fail
- PIR Sensor Fails to Trigger Alarm
- Email Test Failed on Reolink PoE NVR
- Abnormal Push Notification on Android Phone
- Reolink WiFi Cameras Not Scanning QR Code on the App/Client
- Wi-Fi Connection Failed During the Setup of Reolink Lumus, Battery-Powered Cameras and E1 Series
- Failed to Find WiFi for WiFi Cameras
- Fail to Change the Resolution for Reolink Cameras
- Fail to Add Reolink WiFi Cameras
- Reolink Go Failed to Connect to the Network
- What Should I Do If the Camera Makes Noise When I Live View it
- What Should I Do If the Camera Has Echo When I Use the Two-way Audio
- No Audio When Live viewing/Playback on POE NVR
- No Audio When Live Viewing via Reolink NVR/Reolink App/Reolink Client
- Troubleshooting - The Sound on the Camera Side is too Low When Using Two-Way Audio
- No Sound on the Reolink Client Side When Using Two-Way Audio
- APP/Client Shows Username or Password is Incorrect in Login Page
- Battery-Powered Cameras Auto Reboot Itself
- POE NVR Reboots Automatically
- What Should I Do If the Device Resets Itself and Loses Configuration
- Camera Keeps Saying Please Release the Reset Button
- Cameras Auto Reboot Itself (E1 series and C series)
- What Should I Do If the Reolink Software Crashes
- Error 5: Access is Denied When Installing Reolink Client
- Failed to Send Camera's Files on WhatsApp
- FTP Stops Working
- What Should I do if I Forget my Reolink Account Password
- Why It Shows “Send UID Failed” on NVR
- Reolink Camera Auto-focus Failed
- No Video Output on the Monitor/TV from Reolink NVR
- Incorrect Resolution of Reolink 5MP Cameras on Reolink PoE NVR
- IR LEDs Stop Working
- Purple Image
- Blurry Image for Fixed Lens Cameras
- Fail to Add Cameras to Google Home
- Fail to Add Cameras to Amazon Alexa
- Fail to Enable Smart Home Skill for Cameras on Reolink App
- Reolink Cameras Stop Working with Google Home
- Reolink Cameras Stop Working with Amazon Alexa
- Reolink Camera Doesn't Show Liveview after Adding to Google Home Successfully
- SD Card Can Not Detected
- SD Card Cannot be Formatted
- NVR HDD Cannot Record
- NVR HDD is Full And Cannot Overwrite
- Failed to Fomat HDD
- HDD Capacity Shows 0GB
- How to Charge Reolink Argus 2/Argus Pro
- Why Reolink Solar Panel Stop Charging Reolink Battery Powered Cameras
- IP Cameras Stop Working
- How to Extend the Battery Life of Reolink Battery Powered Cameras
- Why Battery Doesn't Last as Expected
- What Should I Do If the Battery Cannot be Charged
PRODUCTS
RLC-811AReolink Duo 2 PoEReolink Go PT PlusBattery CamerasDual-Lens Security CamerasPoE IP CamerasWiFi Security CamerasSecurity Camera SystemsVideo DoorbellsSolution FinderSUPPORT
Support CenterBlog3rd-Party CompatibilityPayment MethodsWarranty & ReturnShipping & DeliveryTrack Your OrderProduct RegistrationPurchase FAQsCOMPANY
About UsSecurity#ReolinkCapturesPress & MediaContact UsPrivacy PolicyTerms & ConditionsPROGRAMS
Affiliate ProgramPartner ProgramShop for Business#ReolinkTrial#ReolinkinAction
- PRODUCTS
- SUPPORT
- COMPANY
- PROGRAMS
Copyright © 2024 Reolink. All Rights Reserved.