Applies to: All Reolink Cameras

If you fail to send camera's file on WhatsApp, you may follow the troubleshooting tips listed below to solve the problem.

Common issues that can cause problems in downloading or sending photos, videos, or Voice Messages include:

Video's Compatibility

Solution: You may use 3rd-party software to convert the video before share it via the WhatsApp. Refer to Whatsapp Video Converter.

Poor Network Connection

Solution: Double check that your phone is connected to a strong and stable network by opening a web page. If the network connection is weak, you may switch to another network with strong signal or switch to a different network (Wi-Fi or 4G) and try again to see if it works.

Incorrect Time Settings

Solution: Set correct time and date for your phone to ensure that it can be connected to the WhatsApp servers. See more details at here.

The Micro SD Card Issue

Solution: Sometimes WhatsApp may fail to save files to your SD card. If that's the case, you may refer to this article to solve the problem.

If you still cannot solve the problem after going through the steps above, you may submit a request to our support team for further assistance.