If Reolink push notifications not working, it can undermine the effectiveness of your security setup. Below is a comprehensive guide to help you diagnose and resolve it.
Applies to: All Reolink devices
Symptoms on Reolink Push Notifications not Working
The camera/NVR push notifications button can't be enabled, showing an “Operation Failed” message. Alternatively, when you click the “Test” option on the push settings page, it either displays a “Failed” error message or just an error code.
Note: If the Push Notification option is not available in your Reolink software, try deleting the device from your Reolink app and adding it using the UID.
Troubleshooting Steps on Reolink App not Sending Notifications
1. Check device settings.
- Make sure the device UID is enabled. (mainly applicable for plug-in cameras)
- To utilize the push notifications feature, you need to add the device to the phone Reolink App via its UID, rather than its IP address or by adding it on the LAN.
- Ensure the device can be accessed normally from a remote network.
- Synchronize device time. How to Sync the Date and Time of Your Camera/NVR with Your Phone via Reolink App
2. Inspect phone/tablet settings.
Make sure that Reolink App is allowed to send notifications. The steps to enable push notifications differ slightly between Android and iOS. Please refer to How to Enable Push Notifications on iOS and Android Phones to correctly enable push notifications.
Note: For Android devices, make sure that they can communicate with Google services. It must support the Google framework and be able to connect to Google’s servers, such as by using Google Search.
3. Delete and re-add the device.
Delete this device from your device App and then re-add it back to see if this helps.
How to Delete Cameras/NVRs from Reolink App and How to Add Reolink Devices to Reolink App
4. Update firmware and software.
Ensure that both your device firmware and the Reolink App are up-to-date.
- Device firmware: Updating your Reolink device to the latest firmware helps ensure optimal performance and may also resolve problems with push notifications. Refer to Reolink Firmware Update Guide to upgrade. Note that ensure the UID is enabled after upgrading.
- Reolink App: Update the App from your phone's App Store/Google Play. How to Upgrade My Reolink Client and Reolink App
By following these steps, you can effectively troubleshoot and resolve it with your Reolink push notifications not working. If you didn't receive a push notification, refer to Reolink Push Notifications Not Working for troubleshooting.
If the above suggestions don't work, click the link Submit a request below to contact Reolink Support with the following information for further guidance:
- Details of the troubleshooting steps you've already taken and their results.
- The device system info page.
- Brand, model, and operating system version of the mobile phone or tablet.
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