Troubleshooting
Having issues with your Reolink? Get quick answers to common device issues.
3rd party/RTSP/Other Issues
- Fail to Capture Live JPEG Image via CGI
- Battery-Powered Cameras Fail to Upgrade Firmware Online
- Fail to Sign up Reolink Account
- Failed to Add Cameras to Synology
- What Should I Do If the Product Gets Hot
- What Should I Do If the USB Port is Broken
Alarm Issues
- Reolink Camera Email Test Failed and Show 400 Error on Reolink App
- Motion Detection Sensor Misses Some Motions
- Motion Detection Sensor is Triggered too Lately
- Fail to Receive Push Notification of Low Battery
- False Alert
- Fail to Receive Email Alerts
Power-on/Charging/Battery Issues
- Reolink Lumus Camera Cannot be Power on
- E Series Cameras Cannot be Power on
- C Series Cameras Cannot be Power on
- RLC Series Wireless Cameras Cannot turn on
- POE Cameras Cannot Be Powered on by POE Switch/POE Injector
- POE Cameras Cannot Be Powered on by POE NVR
Reset/Reboot Issues
- Cameras Auto Reboot Itself (E1 series and C series)
- Camera Keeps Saying Please Release the Reset Button
- What Should I Do If the Device Resets Itself and Loses Configuration
- POE NVR Reboots Automatically
- Battery-powered Cameras Doesn't Respond After Resetting
- Battery-Powered Cameras Auto Reboot Itself
HDD/SD Card Issues
- Request to Format HDD Frequently
- HDD Capacity Shows 0GB
- Failed to Fomat HDD on Reolink PoE NVR Monitor
- NVR HDD is Full And Cannot Overwrite
- NVR HDD Cannot Record
- SD Card Cannot be Formatted
Record/Playback/Download issues
- How to Set Motion Detection Recording for PoE NVR (New UI+New Client)
- Recordings Uploaded to FTP Freeze
- Recordings are Frozen or Show Broken/Green images in Playback
- Fail to Download Recordings on the Playback Page via Reolink APP and Client
- Fail to Load Video Information on the Playback Page via Reolink APP and Client
- Fail to Download Recordings from NVR via USB Drive
Google home/Alexa issues
- Reolink Camera Doesn't Show Liveview after Adding to Google Home Successfully
- Reolink Cameras Stop Working with Amazon Alexa
- Reolink Cameras Stop Working with Google Home
- Fail to Enable Smart Home Skill for Cameras on Reolink App
- Fail to Add Cameras to Amazon Alexa
- Fail to Add Cameras to Google Home
Cloud issues
Sound issues
- Custom Alarm Sound is Too Small on the Camera
- Noisy Live View or Playback
- Low Sound on the Phone/Computer When Using Two-Way Audio
- No Sound on the Reolink Client Side When Using Two-Way Audio
- The Sound on the Camera Side Is Too Low When Using Two-Way Audio
- No Audio When Live Viewing via Reolink NVR/Reolink App/Reolink Client
Image issues
- Freezing Issue When Previewing WiFi Camera in LAN
- Image Freezes When Previewing Camera in WAN
- Frozen Image When Live Viewing via NVR Monitor
- Green Image in Downloaded Videos from Reolink APP/Client
- Underexposed or Noise Image
- Overexposed Image
Setup issues
- Fail to Synchronize Time/Date
- Warning From the Phone When Installing the Reolink App
- Warning for Reolink Client from Antivirus Software
- Fail to Install an Old Version Reolink Client on PC
- No Time/Date
- The Synchronization Time Difference is One Hour (Summer Time and Winter Time)
Connection issues
- Reolink Cameras Lose Connection from NVR (New UI)
- Fail to Add Reolink WiFi cameras to Reolink WiFi NVR(RLN-211W) on A Monitor
- Fail to Add Reolink WiFi Cameras to Reolink WiFi NVR(RLN-210W) on A Monitor
- Failed to Connect Reolink Go/ Go PT
- Poor Connection of Reolink Cameras
- Fail to Add Reolink WiFi Cameras to Reolink PoE NVR