Troubleshooting
Having issues with your Reolink? Get quick answers to common device issues.
- Why won't My Security Camera Connect to My Wi-Fi Network
- Can't Access Reolink NVR/Home Hub Remotely
- Reolink Camera Wi-Fi Disconnected
- No Device Found when Scanning Reolink Device in LAN
- Connection Failed when Log in Remotely via UID
- Login Failed when Remotely Accessing Reolink Battery-Powered Cameras
- No Recordings Found in Micro SD Card
- Reolink Client Can't Playback Videos Stored Locally on the Computer
- SD Card is not Available
- Cannot Playback Recordings with Fast Forward or Rewind via Reolink APP and Client
- Fail to Playback Some of the Recordings in SD Card/HDD
- Why Are Recorded Videos so Short
- Troubleshooting - Fail to Receive Email Alerts From Reolink Battery Powered Cameras
- Reolink Push Notifications Not Working
- Reolink Email Test Failed
- PIR Sensor not Working
- Abnormal Push Notification on Android Phone
- Reolink Push Notifications Operation Failed
- Reolink Camera Won't Scan QR Code on the App/Client
- Reolink Connection to Router Failed
- Failed to Find WiFi for WiFi Cameras
- Fail to Change the Resolution for Reolink Cameras
- Fail to Add Reolink WiFi Cameras
- Reolink Go Failed to Connect to the Network
- Reolink Camera Two-way Audio Has Echo
- Reolink Audio Not Working
- Reolink Camera Volume too Low While Using Two-way Audio
- No Sound on the Reolink Client Side When Using Two-Way Audio
- Troubleshooting - Low Sound on the Phone/Computer When Using Two-Way Audio
- Reolink Camera Making Noise
- Reolink Failed to Bind Camera to Cloud
- Reolink Camera Not Recording to Cloud Storage
- How Do I Know If I Have a Cloud Account
- Some Recordings Have Not Been Uploaded onto the Cloud
- Failed to Input the Email Address When Signing up Cloud Account
- No Reolink Cloud Entrance on Reolink App
- APP/Client Shows Username or Password is Incorrect in Login Page
- Battery-Powered Cameras Auto Reboot Itself
- Reolink NVR Keeps Rebooting
- Reolink Camera Keeps Resetting and Losing Configuration
- Camera Keeps Saying Please Release the Reset Button
- Cameras Auto Reboot Itself (E1 series and C series)
- Reolink Software Keeps Crashing
- Error 5: Access is Denied When Installing Reolink Client
- Failed to Send Camera's Files on WhatsApp
- FTP Not Working
- Reolink Firmware Update Failed
- What Should I do if I Forget my Reolink Account Password
- Reolink Cameras Auto Focus Not Working
- No Video Output on the Monitor/TV from Reolink NVRs
- Incorrect Resolution of Reolink 5MP Cameras on Reolink PoE NVR
- Infrared Lights Not Working on Reolink Security Camera at Night
- Blurry Image for Fixed Lens Cameras
- Blurry Image for Auto-Focus Lens Camera
- Reolink Google Home Problem
- Reolink Alexa Problem
- Reolink Smart Home Operation Failed
- Reolink Camera Doesn't Show Liveview after Adding to Google Home Successfully
- Camera Is Not Displayed in the Smart Home Page of the Reolink App
- Reolink Device Not Notifying Smart Home Device
- SD Card Can Not Detected on Reolink Device
- SD Card Format Failed on Reolink Device
- Reolink NVR Not Recording
- NVR HDD is Full And Cannot Overwrite
- HDD Capacity Shows 0GB
- Reolink HDD Cannot Be Formatted
- How to Charge Reolink Argus 2/Argus Pro
- Reolink Solar Panels Not Working
- IP Cameras Stop Working
- How to Extend the Battery Life of Reolink Battery Powered Cameras
- Reolink Camera Drains Batteries Fast
- What Should I Do If the Battery Cannot be Charged
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