Which Models/Countries or Regions Support Reolink Cloud Service?

• For logged-in users: The storage location corresponds to the country/region in your Reolink account settings. E.g., if you set the United States as your country/region, you will see the cloud plans for US users.
• For guest users: The website will identify your country/region by your logging IP address. E.g., if your IP address is from the United States, you will see the cloud plans for US users.

How to Check Supported Countries, Cameras, and Plans

You can visit Reolink Cloud: A Safer Place for Your Recordings to find the following information:

• Check Available Countries and Regions: View which countries/regions support Reolink Cloud.

• Check the Full List: See which camera models are supported under the Cloud plan.

Note: If your camera appears in the list but cannot use the Cloud feature, make sure its firmware is updated to the latest version.

If your country/region or camera model is not yet supported, you can stay informed about future updates:

1. Go to Check Available Countries and Regions on the Cloud page.

2. Click Stay Tuned for Cloud Updates at the bottom right.

3. Enter your email address to subscribe.

Reolink is continuously expanding Cloud support to more regions and devices. Subscribe to stay updated and be the first to know when new places and products are supported.

Compatibility with Reolink Home Hub and NVR

For Reolink Home Hub users

Cameras added to Reolink Home Hub series do not support Cloud service.

For Reolink NVR users

Battery-powered cameras: If added to a Reolink NVR, Cloud service is not supported.

PoE & WiFi (plug-in) cameras: Cloud service can be used in two ways:

  Note: The camera itself must support the Cloud feature in order to use it.

1. Via HyBridge Mode (for NVRs that support it)

   • Turn on HyBridge Mode and add the camera as a standalone device to subscribe to a Cloud plan.

   • Learn more: Introduction to Reolink NVR HyBridge Mode

2. Via direct router connection

   • Connect the camera to the router and set it up as a standalone device to subscribe to a Cloud plan.

   • If you still want the camera connected to the NVR, you can add it back to the NVR via LAN.

     Tip: To add a standalone camera to the Reolink App, enter the camera’s UID or scan its QR code. If the camera is hard to access, you can also add it over the local network (LAN) and then enter its password.

     • Add camera to App: How to Add Reolink Camera or NVR to Reolink App

     • Create or check the camera’s password via Reolink NVRs: How to Configure Camera's Password via Reolink NVRs