Currently, Reolink Cloud is compatible with various Reolink camera models across different global regions (click Reolink Cloud Availability to learn more).
If you have subscribed to multiple Reolink Cloud plans and would like to switch, renew, or cancel the plans, you could operate either via the website or Reolink App.
The article below is divided as below; you can click the link to quickly locate the part:
1. On the Website:
2. On the Reolink App:
On the website
Log in to your Cloud account on the website and click Home > Cloud Dashboard.
You can see the current subscription(s) under your account.
Subscribe to Multiple Cloud Plans
Step 2. Select a cloud plan and follow the prompts on the webpage to complete your purchase. The steps are the same as those you followed for your previous cloud plan subscription. Once successful, you will see multiple plans available.
Switch Cloud Plans
Step 1. Click Switch Plan under the cloud plan you want to change.
Step 2. Select a plan you want to switch to and click Continue to the next step.
Step 3. Select a device to work with the new plan, and click Next to make the payment.
Step 4. Fill in the billing address, tick to confirm the policy, and click Yes, Switch to New Plan and Pay Now.
Renew Cloud Plans
Step 2. Find the plan you want to renew, click the Renew Plan button under that plan, and proceed to make a payment.
Step 2. Tick to confirm the policy and click Confirm Renewal.
Step 3. Click Got It and Continue to Buy.
Done! Renewal of the cloud plan is successful.
Cancel Cloud Plans
Step 1. Find the plan you want to cancel and click Cancel Plan.
Step 2. Click OK, got it to confirm the reminder, and click Yes, Cancel My Plan.
Step 3. Done. Your cloud plan is canceled successfully and the refund will be automatically credited to your original method of payment within 7 business days.
On the Reolink App
Subscribe to Multiple Cloud Plans
Switch Cloud Plan
Step 1. Tap Library > Plan. Choose the plan that you would like to switch to, and tap Switch.
Step 2. Scroll down to choose a plan you want to change.
Step 3. Select a device to work with the new plan, and tap Next.
Step 4. Fill in the Billing Address, check the terms and conditions, and tap Yes, Switch to New Plan and Pay Now. Then enter the payment page, and tap Pay Now to confirm payment.
Step 5. Enter the payment page, and tap Pay Now to confirm payment.
Renew Cloud Plans
Step 1. Tap Library> Plan. Choose a plan that you would like to renew, and tap Renew.
Step 2. Tick the reminder, then tap Confirm Renewal. Renewal is successful! You can continue using the cloud service.
Cancel Cloud Plans
Step 1. Choose a plan you would like to cancel, and tap Cancel Plan.
Step 2. Tap OK, got it and Yes, Cancel My Plan. Done. You've canceled your cloud plan successfully.
If you have any questions, click “Submit a request” below to contact the Reolink Support Team.