Reolink Cloud service allows you to securely store, playback, and download your recordings anytime. This guide explains how to access, filter, play, and back up your cloud recordings via the Reolink App or Reolink web browser, and provides answers to common playback and download questions.
Applies to: Cameras and countries/regions that support cloud recording.
Access via Reolink App
Method 1 – View All Cameras: Access the Library page at the bottom of the App, and all cloud recordings from all your linked cameras will be displayed, with the most recent ones listed first.
Method 2 – View by Camera: From a specific camera’s live view screen, tap Cloud Events at the bottom to access that camera’s cloud recordings only.
Method 1 Method 2
Part 1. Filter Cloud Recordings
Select a recording to start playback, or use the filter options to quickly locate the cloud recordings you want to view.
1. By Device: Tap the camera icon to select all cameras or a specific camera.
2. By Date: Tap the calendar icon to select all dates, a single day, or a time range(double-tap a start date and an end date to define a range). A blue dot under a date means recordings exist on that day. Tap Confirm to apply the selection. Use Reset if you need to change it.
3. By Type: Tap Type to select All or filter by detection type, such as person, vehicle, or animal (availability depends on your camera model).
📌 Note: A red countdown icon at the top right of each recording shows how many days remain before it is overwritten. Download important files promptly to avoid losing them.
Part 2. Playback, Download, and Delete Options
1. Download: In the playback interface, tap the download icon (top right) to save the recording. The video will be stored in your phone’s album.
2. Full Screen: Tap the expand icon to view in full screen.
3. Play/Pause: Start or pause the recording.
4. Next/Previous: Navigate to the previous or next recording.
Besides, in the Library interface, you could Batch Download and Delete the recordings:
For added convenience, you can view the video download progress in the Task List. You can pause or clear all videos as needed.
Access via Reolink Web Browser
1. Log in to your Reolink account and enter the Cloud Library.
2. Recordings are listed with the most recent first.
📌 Note: A red countdown icon at the top left of each recording shows how many days remain before it is overwritten. Download important files promptly to avoid losing them.
Part 1. Filter Cloud Recordings
Select a recording to start playback, or use the filter options to quickly locate the cloud recordings you want to view.
1. By Device: Select all devices or a specific camera.
2. By Type: Choose all detection types or which type of recording to view (person, vehicle, animal, etc.).
3. By Date: Use the calendar icon to select a day or range. Dates with blue dots indicate available recordings.
Part 2. Playback and Download Options
1. Download Options:
Method 1: In the Cloud Library, click Select files to download or delete, then choose a specific recording or multiple recordings to download or delete at once.
Method 2: While playing a video, click Download at the bottom to save it directly to your computer.
2. Full Screen: Use the expand icon at the bottom right for full-screen viewing.
FAQ
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Do I need a subscription to download recordings?
If you had a cloud subscription before, but it has expired, you can still download recordings as long as the recordings have not yet expired. However, uploading to the cloud requires an active subscription.
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Why can’t I play back my recordings on the web?
Some Reolink cameras with clear resolution use H.265 video encoding. If your browser doesn’t support H.265, playback may fail or show a black screen with audio only. It is recommended to use the latest version of Chrome for playback. Alternatively, you can download the video and play it with a media player that supports H.265, or replay it directly in the Reolink App.
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Can I download multiple recordings at once?
Yes. You could select multiple videos to download at once, both on the Reolink App and Web Browser.
Related Articles
How to Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App
How to Delete Recordings from Reolink Cloud
How to Playback Recordings Saved to Micro SD Card
With these methods, you can easily review and download your Reolink Cloud recordings to ensure important moments are backed up safely. If you have any questions, click “Submit a request” below to contact the Reolink Support Team.