Applies to: All Reolink cameras and NVRs

 

If you got the Failed to set up message when you try to enable the Push Notification, here are the suggestions for you:

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Cause 1. Camera is Not Connected to the Internet.

Solution: Access the camera on Reolink App via 3/4G mobile data for test.

Note: The push notification cannot be enabled if the camera is not connected to the Internet. If the camera cannot be accessed via 3/4G, then please follow the instructions here to troubleshoot.

 

Cause 2. App or Phone

Solution: 

1. Check whether the App is in the latest version; If not, update first.

2. Make sure the notification for Reolink App is enabled.

3. Make sure the phone has internet access. You may test it on a different phone.

 

Cause 3.  Camera Firmware

Solution:

1. Upgrade Battery-powered Cameras Manually(For battery-powered cameras)

2. upgrade the camera to the latest firmware. (For other cameras/NVRs)

If the problem still exists after trying the solutions above, please collect the App version, model/operating system of your phone, and the UID/password of the camera to Reolink technical support for further assistance.