Are you having trouble with Reolink live viewing failed? This article provides troubleshooting tips to help you resolve these no preview available issues.
Symptoms for Reolink Camera No Preview
The login status shows as successful or online, and you can access the device settings page to check all the camera settings, but the camera preview does not load and the icon continuously spins.
Troubleshooting Steps for Reolink Camera Preview Pane not Working
1. Adjust camera settings and examine the terminal device.
Please make sure the problem is not related to the terminal device, network, or stream mode. You can connect the camera with other devices, networks, and streams to test.
- Change to use another phone App or PC Client and see if the issue is software-related or camera-related.
- Connect your phone or PC to an alternate network for a try.
- Switch to Fluent stream mode to see if the camera no preview improves.
2. Update firmware and software.
- Reolink Software: You can click the link to make sure you have the latest version. APP and Client
- Camera Firmware: Updating the firmware of your Reolink camera is crucial to ensure optimal performance. This step is essential and can also help fix the camera no preview issue. Reolink Firmware Update Guide
3. Inspect the camera itself.
- Reboot the camera: Sometimes, simply restarting your camera can improve Reolink camera preview pane not working issue.
- Restore or reset the camera. You may refer to How to Restore Reolink Products or How to Hard Reset Device by Pressing the Reset Button
- For cameras with antenna, ensure that the antenna is installed correctly and securely tightened.
4. Check network connection.
- For PoE cameras, try swapping in a known-good network cable and PoE port to connect the camera for testing.
- For Wi-Fi cameras with an Ethernet port, consider switching to a wired connection to see if this resolves the no preview issue.
For Wi-Fi cameras that do not have an Ethernet port, you may connect to a phone's hotspot or try to connect to another router for a test. How to Connect Reolink Cameras to Phone's Hotspot - For 4G cameras, switch to other recommended SIM card carriers for a test.
You can visit the website, find the “Recommended Carriers in Available Countries and Regions” section, and input the country or region where you installed the camera.
Applicable for TrackMix Wired LTE only:
If the camera uses a SIM card for connectivity, try connecting it via a network cable for testing.
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- The system info page of the camera.
- A photo showing the camera's live view.
- Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with Reolink camera connected but no preview available. If you need further assistance, don't hesitate to contact Support for personalized guidance.