Applies to: Reolink Battery-Powered Cameras 

If you fail to upgrade the camera’s firmware online (refer to Upgrade Battery-powered Cameras Manually), the solutions below may help you.

Cause 1. Unstable Network Connection

Solution: You may check if you can access the camera by WAN. You may use 4G mobile data to see if you can preview a clear mode Live View image.

Cause 2. Reboot Due to Abnormal Operation

Solution: You may observe whether the Status LED of the camera will flash red and blue lights alternately. If so, please refer to Battery-Powered Cameras Auto Reboot Itself.

Please contact support if the solutions above do not fix the issue.