Fail to Receive Email Alerts

Applies to: All Reolink cameras except for the battery-powered ones.

Description of the phenomenon: If you have set up Email for the cameras but find you never receive email alerts later, you can follow the below steps to make troubleshooting.

Cause 1: Email Setup is Failed

Make sure email test succeeded, if not, please refer to, Reolink Camera Email Test Failed and Sent Email Fail

If email test succeeded, please refer to the below causes. 

Cause 2: The Cameras can not Detect Motions Normally

Check whether there is motion icon at the corner on live view screen when you make some motions before the camera. 

  via Windows Client.

 via Mac Client.

 via Reolink App

Cause 3: Email Schedule is Configured Incorrectly

Check how you set up email schedule, refer to, How to Set up Email Schedule

Cause 4: The Email Address Works Abnormally

• Check whether the test email is at Mail Trash. 
• Check whether your email address blocks emails from the third party devices. 
• Check whether your email address can send out and receive emails normally. 

Cause 5: Remote Access Failed

Check whether you can get access to the cameras when your phone uses 4G mobile data. If you failed, you can refer to, Fail to Connect Camera/NVR in WAN

Cause 6: The Camera Firmware is not the Latest One or Has A Bug

Please kindly find out the system information of the camera, refer to,

How to Find out System Information via Reolink App

How to Find out System Information via Reolink Client (Windows)

How to Find out System Information via Reolink Client (Mac)

And then please submit a request with the system information to the support for further help, https://support.reolink.com/hc/en-us/requests/new