Does the smart home App not detect the Reolink camera successfully? Are you unable to view the camera stream via Alexa screen devices? This article provides troubleshooting tips to help you resolve this issue. 

Applies to: Reolink Cameras that can work with Alexa Which Reolink Cameras can Work with Amazon Alexa

Reolink Alexa Problem 

Issue matches any of the following criteria:

  • The smart home App device page does not detect the camera.
  • The camera can be seen in the list of Alexa App devices, but cannot be previewed on Alexa App. Note: only the Reolink doorbell camera support be viewed on Alexa App.
  • Failed to load the camera image on Alexa after using voice command.

Troubleshooting Steps for Reolink Alexa Problem

To make Reolink work with Alexa, please refer to the instructions first. How to Add Reolink Cameras to Amazon Alexa

If Reolink smart home failed to load or if it still doesn't work, below are the solutions you may refer to:

  • The Alexa App Does Not Detect the Camera

    Step 1 Confirm that the camera has been enabled on the Reolink App Smart Home Page. Note: If the smart home skill for the camera cannot be enabled, please refer to the instructions Reolink Smart Home Operation Failed

    smart home page enable

    Step 2 Make sure the Reolink device can be accessed from a remote network.

    Step 3 Ensure that the Reolink account used in Reolink App and Smart Home App is the same one. Reolink Account

    Step 4 Delete the camera from the Reolink account, re-bind it, and add it to the smart home.

    Note: Make sure the camera has a UID and is not directly connected to the NVR. (Only cameras with a UID support smart home features. Additionally, NVRs do not support smart home functionality. Therefore, if your camera has a UID but is directly connected to an NVR, the smart home features will not be available.)

  • Unable to View Camera Streams in Alexa App 

    The Alexa App supports previewing only doorbell cameras.

    Step 1 Confirm that the camera has been enabled on the Reolink App Smart Home Page. Note: If the smart home skill for the camera cannot be enabled, please refer to the instructions Reolink Smart Home Operation Failed

    smart home page enable

    Step 2 Make sure the Reolink device can be accessed from a remote network.

    Step 3 Ensure that the Reolink account used in Reolink App and Smart Home App is the same one. Reolink Account

    Step 4 Rebind Reolink Smart Home Skills in the Alexa App. Smart home skills

    Step 5 Make sure the firmware version of your camera is the latest. How to Manually Update Firmware for Reolink Devices

    Step 6 Name the camera in English without a number, for example, front door.

    Step 7 Reboot the camera for a try. 

  • Unable to See Stream via Alexa Screen Devices

    Step 1 Make sure the Reolink device can be accessed from a remote network.

    Step 2 Ensure that the Reolink account used in Reolink App and Smart Home App is the same one. Reolink Account

    Step 3 Confirm that the camera can be detected in Alexa App.

    Step 4 Use correct voice commands. 

    Step 5 Name the camera in English without a number, for example, front door.

    Step 6 Reboot the camera and Third Party Smart Home Devices. 

    Step 7 Rebind Reolink Smart Home Skills in the Alexa App. Smart home skills

    Step 8 Make sure the firmware version of your camera is the latest. How to Manually Update Firmware for Reolink Devices

If the above suggestions don't work, please contact Support and provide the following information for further guidance:

1. A photo of the camera's complete system information. Refer to How to Find out System Information via Reolink App

2. Email address of the Reolink account.

3. Details of the troubleshooting steps you've already taken and their results.

4. Request for the specific time (including the real-time in your time zone) and operation video of the voice command issued. Note: this point only applies to the inability to see streams via Alexa screen devices. 

By following these steps, you can effectively troubleshoot and resolve issues with Reolink Alexa problem. If you need further assistance, don't hesitate to contact support for personalized guidance.