Are you having trouble with how to add a Reolink device to Blue Iris? This article provides troubleshooting tips to help you resolve these issues step by step.

Applies to: All Reolink device that supports RTSP or ONVIF.

Symptoms on Blue Iris Setup Failed

The camera cannot be detected by Blue Iris, or it fails to add after being scanned.

Fix Blue Iris Setup Failed Issue

1. Check camera/NVR settings.

Make sure all port switches are turned on for Reolink device. Refer to How to Configure Reolink Ports Settings

2. Update to the latest firmware version.

Updating the firmware of your Reolink device is crucial to ensure optimal performance. This step is essential and can also help fix Blue Iris not working issue. So if possible, please review the following instructions to see if they help optimize the situation for you. Reolink Firmware Update Guide

3. Verify configuration items.

  • Correct IP address and port number: Make sure the IP address of the camera or NVR or Home HUb is correct and accessible from your network. And also verify that the correct port number is being used.
  • Username and password: Some streams require authentication. Double-check that you’re entering the correct username and password in the stream URL.
    Note: The camera's password should avoid special characters (such as /, @, :) in the URL.
  • Try switching to different protocols to add the device to Blue Iris. Refer to How to Add Reolink Cameras to Blue Iris

4. Disable the Illegal Login Lockout.

If multiple incorrect password attempts are made, the system may lock you out due to suspected unauthorized access. Try turning off the Illegal Login Lockout and retry. How to Set up Illegal Login Lockout

If the above suggestions don't work, please contact Support and provide the following information for further guidance:

  • The device configuration settings page on Blue Iris.
  • The camera/NVR/Home Hub server settings page.
  • The device system info page.

By following these steps, you should be able to diagnose and resolve most Blue Iris Setup Failed issues. If you need further assistance, don't hesitate to contact Support for personalized guidance.