Applies to: All Reolink products except for all the Battery-powered cameras.
If the camera can be accessed in LAN but fails to be accessed remotely, there are several possible causes for Connection Failed when remotely accessing Reolink IP cameras. You may follow the steps below to troubleshoot the issue.
Cause 1. Camera is not communicating with your router.
Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera.
Cause 2. The router port or firewall blocks the camera's internet connection.
- Please make sure all the UDP ports of this camera in your router are enabled, if you don't sure how to check it, please contact your router or internet provider about it.
- Check the firewall settings of the router to see if the remote access is blocked. Please disable the firewall on the router.
Cause 3. Camera is not in the latest firmware.
Solution: When you back home and able to connect this camera locally, please upgrade the camera to the latest version, if its firmware is not the latest.
Cause 4. The camera is not added with UID/QR code.
Please also make sure UID is enabled for the camera.