Can't View Security Cameras Remotely

Can't View Security Cameras Remotely? Many users have reported issues with the 'Reolink View App' showing a 'connecting failed' error when trying to access their security cameras remotely. You may follow the steps below to troubleshoot the issue of failing to view the cameras remotely.

Applies to: All Reolink products except for 4G cameras.

Symptoms for Reolink App Connecting Failed Remotely

When you are at home or on-site, you can view the camera on your phone or computer; however, the App or client shows 'connection failed' when offsite. This is where the camera can be viewed locally but not remotely. This issue can lead to connectivity problems and limit the management of the camera.

Troubleshooting Steps for Fail to View the Cameras Remotely

1. Make sure that the cameras cannot be viewed on different live stream modes, software, and networks

Ensure that the remote connection issue is not affected by the device you are using, the living stream mode, or the network to which the camera is connected.

• Switching phones and computers to ensure the issue is not related to the devices.
• Switching 'Clear' and 'Fluent' streams to confirm that the problem is not related to the network connection status: How to Change Stream Mode in Live Viewing
• Switching mobile data and other Wi-Fi to make sure the issue is not related to the WAN.

2. Add camera by UID and enable the UID

Reolink cameras require UID (Unique Identifier) to be enabled for remote access because it simplifies the process of connecting to the cameras over the internet without needing complicated network configurations like port forwarding.

• Please enable the UID: How to Enable UID for Reolink Products
• Refer to Method of Adding by entering the UID of the Reolink cameras in the link to add the cameras by UID:
  • On App: How to Add Reolink Camera or NVR to Reolink App
  • On Client: How to Add Reolink Products to Reolink Client

3. Make sure the router connected to the cameras can access the internet

Please double-check your router settings by following the steps below:

• Temporarily turn off any anti-virus software, firewall, or VPN running on your router, as it might interfere with the connection to your Reolink cameras.
• Please turn on all the UDP ports from 1-65535 on your router as our cameras use random UDP ports for remote connection. (If you are not sure how to check these settings, contact router support for assistance.)

4. Reboot the camera and router

If it is convenient for you, we suggest resetting the router.

5. Update the cameras to the latest firmware

Download the latest firmware version that corresponds to your camera's firmware and hardware: How to Upgrade Firmware for Reolink Products

1. Send us the System Information page of the camera: How to Find out System Information (Firmware Version) via Reolink Software

2. Send us the Network Information page: How to Check Network Status of Reolink Cameras/NVRs