Are you receiving the alarm emails normally but there are no attachments (pictures or videos)? This troubleshooting guide addresses "Reolink cameras email notifications with no attachment" issues step by step.
Reolink Camera Email Notifications with No Attachments
When receive the alert email, if you cannot find the attachment or the image is 0kb. Please ensure the following two points first.
- Refer to How to Set up Email Attachment to check if you set the email content to pictures/videos correctly.
- Make sure the Reolink camera can be previewed stably in fluent mode.
Troubleshooting Steps for Reolink Camera Email Notifications with No Attachments
1. Ensure that the issue is not related to the attachment size. If your camera supports multiple resolution options, you can try to adjust the resolution of the camera: How to Change the Image Quality of Reolink Cameras
- No pictures: reduce the resolution of the mainstream.
- No videos: reduce the resolution of the substream.
2. Change a sender email address to test.
3. Make sure the firmware version of your camera is the latest. Reolink Firmware Update Guide
4. Confirm if there is a recording saved in the SD card and if manual capture works or not. How to Manually Capture/Record via Reolink App
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the system information of the camera How to Find out System Information via Reolink App).