Applies to: All Reolink cameras and NVRs.
When received the alert email, if you cannot find the image attachment or the image is 0kb. You may follow the troubleshooting tips listed below to solve the problem.
Cause 1. Incorrect E-mail Attachment
Solution: Refer to How to Set up Email via Reolink Client (New Client) to check if you set the attachment to Image correctly.
Cause 2. Poor network connection
- For the PoE cameras and NVRs, try to connect the devices to the router with short Ethernet cable and reduce the devices (switch or sub-router) between the cameras/NVRs to the router to check.
- For the WiFi cameras and Battery-powered cameras (exclude Reolink Go), try to move near to the router about 1m and ensure there are no walls between the cameras to the router to check.
- For the Reolink Go, try to reboot the camera and move it to a well signal covered position to check.
Cause 3. Out-dated firmware
Solution: Please take a screenshot of your device's system info and contact our support team for further assistance. Refer to: How to Find Out System Information (Firmware Version) via Reolink Software
If all above still doesn't work, please provide the UID and password of admin to the support team to check.