If Reolink push notifications not working, it can undermine the effectiveness of your security setup. Below is a comprehensive guide to help you diagnose and resolve these issues.
Applies to: All Reolink device
Symptoms on Reolink Push Notifications not Working
The camera/NVR push notifications button can't be enabled, showing an “Operation Failed” message. Alternatively, when you click the “Test” option on the push settings page, it either displays a “Failed” error message or just an error code.
Troubleshooting Steps on Reolink App not Sending Notifications
1. Check device settings.
- Make sure the device UID is enabled. (mainly applicable for plug-in cameras)
- To utilize the push notifications feature, you need to add the device to the phone Reolink App via its UID, rather than its IP address or adding it in LAN.
- Ensure the device can be accessed normally from a remote network.
- Synchronize device time. How to Sync the Date and Time of Your Camera/NVR with Your Phone via Reolink App
2. Inspect phone/tablet settings.
Make sure that Reolink App is allowed to send notifications. How to Enable Push Notifications on iOS and Android Phones
Note: For Android device, make sure that it can communicate with Google services. It must support the Google framework and be able to connect to Google’s servers, such as by using Google Search.
3. Delete and re-add the device.
Please delete this device from your device App and then re-add it back to see if this helps.
How to Delete Cameras/NVRs from Reolink App and How to Add Reolink Camera or NVR to Reolink App
4. Update firmware and software.
Ensure that both your device firmware and the Reolink App are up-to-date.
- Camera firmware: Updating the firmware of your Reolink device is crucial to ensure optimal performance. This step is essential and can also help fix push notifications operation failed issue. Reolink Firmware Update Guide
- Reolink App: Update the App from your phone's App Store/Google Play. How to Upgrade My Reolink Client and Reolink App
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- Details of the troubleshooting steps you've already taken and their results.
- The device system info page.
- Brand, model, and operating system version of the mobile phone or tablet.
By following these steps, you can effectively troubleshoot and resolve issues with your Reolink push notifications not working. If you need further assistance, don't hesitate to contact Support for personalized guidance.