PIR sensors are a key feature in many security cameras, designed to detect infrared radiation emitted by warm objects, like humans or animals. If your Reolink camera PIR motion sensor not working, this guide will help you diagnose and resolve the issue.
Applies to: Reolink all battery-powered cameras.
Symptoms on PIR Sensor not Working
There is noticeable movement in front of the camera, but the camera PIR sensor fails to trigger any kinds of alarm within the covered area (including audio warning, push, recording, and email)
Troubleshooting Steps on PIR Sensor not Detecting Motion
1. Check PIR settings.
- Make sure the camera PIR sensor button is enabled.
- Try to adjust the camera PIR sensitivity to the highest and see if this improves. How to Set up PIR Sensitivity via Reolink Software
- For battery-powered cameras not supporting the smart detection feature, make sure the PIR schedule is configured properly.
2. Inspect the camera alarm settings.
For battery-powered cameras supporting the smart detection feature:
- Make sure the smart detection sensitivity is set correctly.
- Do not set up the non-detection zone and object size settings for the camera.
- Ensure the camera alarm schedule is configured properly, such as recording schedule or push or email, etc.
3. Perform a Siren test.
Enable the Siren on the camera settings page, then move left and right in front of the camera at a short distance. Observe whether the Siren is triggered. How to Set up Audio Alarm (Siren) via Reolink App If the Siren is triggered successfully, it indicates that the PIR sensor is still functioning.
4. Reboot or restore the camera.
Sometimes, a simple reboot of the camera can resolve the PIR not working issues. If problems persist, consider performing a factory restore and reconfiguring the camera from scratch. How to Restore Reolink Cameras/NVRs via Reolink App
If the above suggestions don't work, please contact Support Team and provide the following information for further guidance:
- Details of the troubleshooting steps you've already taken and their results.
- The camera system info page.
By following the steps outlined above, you should be able to identify and resolve the PIR sensor not working issue effectively. If issues persist after troubleshooting, don't hesitate to contact Support for personalized guidance.