Applies to: Reolink battery-powered cameras

If the PIR sensor fails to trigger any kinds of alarm within the covered area (including audio warning, push, recording and email), please follow the troubleshooting tips listed below to solve the problem. There are several possible causes for the problem:

Cause 1. The PIR sensor is not properly installed.

Solution: Make sure that the PIR sensor or the camera is installed in the direction crossing the possible intruder instead of facing it.


Cause 2. The PIR sensor is disabled or the time schedule is not set properly.

Solution: Please enable the PIR sensor and set up the PIR schedule.

Cause 3: The PIR sensitivity is set too low

Solution: Please increase the PIR sensitivity to see if the problem could be fixed or not: How to Set up PIR Sensitivity via Reolink Software
Cause 4. The battery level of the PIR sensor or camera is low.

Solution: For Reolink Keen, you may change the PIR battery if there are no light flashes on the PIR sensor when you move your hand in front of it; For other battery-powered cameras, please charge the camera battery if the camera LED’s are completely off.

If you need extra help with any of this, please contact our support team by submitting a request.