Why Reolink camera not connecting to Wi-Fi network? This guide aims to outline common reasons “why won't my security camera connect to my Wi-Fi network” and provide practical steps to diagnose and resolve these issues effectively.
Applies to: Reolink Wi-Fi cameras with LAN port.
Symptoms for Reolink Wi-Fi Camera Not Connecting
When connected via Ethernet cable, the Wi-Fi camera functions properly and allows for preview via the phone App/PC Client. However, when attempting to switch to Wi-Fi, either the camera displays “Wi-Fi connection failed” or appears to be configured for Wi-Fi, but upon disconnecting the Ethernet cable, the Wi-Fi camera not connecting.
Causes and Solutions for Reolink Wi-Fi Connection Failed
Cause 1. Incorrect Wi-Fi SSID and password.
Solution: Please double confirm the entered Wi-Fi SSID and password are correct.
This is the key step to build up Wi-Fi connection between camera and router. You can try to remove the Wi-Fi from your phone and manually reconnect it with the same Wi-Fi SSID and password and see if it works. Please also remember to click OK to save the settings before you unplug the cable from your camera. If your Wi-Fi doesn't have a password, the camera can still connect successfully. Please leave the Wi-Fi password blank to connect the Wi-Fi.
Note: the password is case-sensitive, and on some Android phones, a blank space will be automatically added to the end of the password.
Cause 2. Improper Wi-Fi/Router Configuration Settings.
Solution: Ensure that the Wi-Fi/router configuration meets the specified requirements.
This step is also crucial to solve the Reolink Wi-Fi connection failed issue. You may refer to the below article to check the details, such as frequency band, encryption method, channel, etc.
Cause 3. Poor Wi-Fi Signal.
Solution: 1. For cameras with the antenna, please make sure that the antenna is installed correctly and tightly.
2. Move the camera closer to the router or swap its position with other devices if necessary.
The Wi-Fi signal strength significantly impacts the connection between the router and the Reolink device. Reolink Wi-Fi camera not connecting if the signal is too weak. Consider relocating the camera closer to the router, placing it in a position with better signal reception, or using a signal amplifier to enhance the signal strength.
3. Try connecting the camera to a different router's Wi-Fi or use your phone's hotspot to test.
Refer to How to Connect Reolink Cameras to Phone's Hotspot
Cause 4. Old Camera Firmware Version.
Solution: Update to the latest firmware version.
Updating the firmware of your Reolink camera is vital to ensure optimal performance. This step is essential and can also help optimize the Reolink Wi-Fi connection failed issue.
So if possible, please check the following instructions to see if your camera has the latest firmware version. Reolink Firmware Update Guide
Cause 5. The Camera Software Glitches.
Solution: 1. Please reboot the camera and the router for a try.
If possible, it's recommended to reset the router (rather than just rebooting it).
2. Please restore the camera via the phone App or reset it manually to see if this resolves the issue.
Refer to How to Restore Reolink Device via Reolink App or How to Hard Reset Device by Pressing the Reset Button
If multiple cameras are in use and only one has issues, or if a camera stops working after some time, it’s recommended to reset the camera and reconfigure it. Follow the troubleshooting steps mentioned above. If the problem persists, please contact Support as soon as possible, providing your troubleshooting results and order invoice. This will help us quickly identify the issue with your camera and assist with any necessary after-sales service.
Related Articles
If the situations above don't match your Wi-Fi camera disconnection issue, here are other possible scenarios. Please select the appropriate guide for further troubleshooting:
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Camera reports connection to the router failed: Reolink Connection to Router Failed
- Camera’s Wi-Fi frequently disconnects (can be determined via camera status LEDs or connection status on the router, etc.): Reolink Camera Wi-Fi Disconnected
- Camera has difficulty connecting, unsure if still online: Reolink Cameras Connection Issues
- Camera cannot scan the Wi-Fi QR code on Reolink App/Client for initialization: Reolink Camera Won't Scan QR Code on the App/Client
- Camera cannot connect to 5GHz/2.4GHz Wi-Fi: Reolink Camera Won't Connect to 5Ghz or 2.4Ghz
- Wired connection frequently drops: Reolink Wired Connection Keeps Going Offline
By following these steps, you should be able to diagnose and resolve the Reolink Wi-Fi camera not connecting issue. If you need further help, don't hesitate to click "Submit a request" below to contact Support for personalized guidance.