This article is a guide on how to register Reolink products to get an extra 6-month warranty. It also describes some problems that may occur during registration and gives solutions to them accordingly.

Applies to: All Reolink products.

Method 1: Via Reolink Official Website

To get a verified warranty, please go to Reolink's official website for product registration.

Please fill in the information required and click Submit at the bottom of the page to finish the registration.

Notes:

  1. Product registration must be done within 90 days of purchasing.
  2. If the product has no order number, please fill out the store/website/channel where you bought it (For example, Amazon).
  3. Product UID (begins with 9527) can be found on the device body or on the Reolink software. For a security camera system, you only need to enter the UID of the NVR.
    camera UID UID label

    For Reolink NVR, the UID is on the upper shell.

    NVR uid

  4. If you purchased an NVR system, both NVR and cameras need to be registered.

After submitting the registration information successfully, you will see a green message indicating "Registration Successful".

Here are the solutions to some possible problems that might happen when registering the products.

  1. Server error: Please clear the cache of the browser and try again. If it doesn't work, please change to another browser for a try.
  2. Incorrect email: If the system shows that your email address is incorrect, please check for any extra spaces or errors in your email address.

Method 2: Via Reolink App

If you have already added your camera to the Reolink App, it is possible to register your product through the App to extend your warranty.

Step 1: Access the Warranty Extension

Open the App. On the Home screen, tap “Extend Your Warranty” at the top and tap “Get It Now”, or go to the Services section and tap “Extend Your Warranty.”

warranty home warranty service

                         (Entry 1: Home)                                          (Entry 2: Services)

Step 2: Fill in Product Information and Register

Fill in the required information on the page. If you have multiple orders, you can tap “Add More” at the bottom to register additional products. After completing the form, check the agreement box and tap “Register.” A “Register Successful” message will appear to confirm that your registration is complete.

fill in registered info

Additional Notes

Usually, you should also receive a confirmation email.

  • If you don't receive this email, you can check product registration status or registered info on our website on Check Registration Information page.
  • If any registration information was entered incorrectly, you can register again using the correct details. We will consider the most recent registration with the correct information as the valid registration.

For any other questions regarding registration, refer to: Reolink Product Registration FAQ. If you still have further questions, click “Submit a request” below to contact Reolink Support.