If you purchased a product from the Reolink official website but can't find your order invoice, try the solutions below to locate your order information or invoice.
Note: This article applies to orders placed on the Reolink official website. For invoices from other purchase platforms, see How to Find My Order Invoice? If you want to get your Order ID, refer to How to Find My Order ID?
Table of Content
1. Check Your Order Confirmation Email
3. Can't Find the Order in Your Reolink Account?
4. Still Can't Find Your Order or Invoice?
1. Check Your Order Confirmation Email
After your payment is completed, Reolink sends an order confirmation email to the billing email address used during checkout. This email includes your Order Number (typically pure digits and appears after the text “Order#”), and ordered item(s) and other order details. This order confirmation email can be considered an order invoice.
Check your inbox and Spam/Junk folder for the order confirmation email. You can also search your mailbox for Reolink or your order number.
If you still can't find the email, verify if you used an alternate email address and make sure you are checking the same email address that you used when placing the order.
2. Check Your Reolink Account
If you placed the order while logged in to your Reolink account, you can check your order history from your account.
- Log in to your Reolink account.
- Go to Orders.
- Find the corresponding order and check its order details.
- Download the invoice if it is available.
Placed the Order as a Guest?
If you placed the order without logging in to a Reolink account, you can register a Reolink account using the same billing email address used for the order — this will allow the system to locate your purchase.
After verifying your email address, your order history should be synced to the account.
3. Can't Find the Order in Your Reolink Account?
If the order does not appear in your Reolink account, check whether you are using the correct email address.
The order is associated with the billing email address provided during checkout. If you used a different email address or entered the email address incorrectly, the order may not appear under your current account.
You can also check your payment record to confirm whether the payment was completed successfully. The transaction details may contain your Reolink order number.
4. Still Can't Find Your Order or Invoice?
If you still can't find your order or invoice after trying the methods above, click “Submit a request” below to contact the Reolink Support Team.
To help us locate your order, provide as much of the following information as possible:
- The email address used when placing the order
- The purchaser's name
- The order number, if available
- The payment or transaction details
- Other information related to the order
We will help you verify the order and provide further assistance.