Before we can proceed with your request or inquiry, we need to verify the proof of purchase first. You can locate your order invoice on the platform where you made the purchase. Please select the correct method for finding your invoice based on your purchase platform.

👉 If you want to get your Order ID, refer to How to Find My Order ID?

  • Reolink Official Website

    After completing your payment, an order confirmation email will be automatically sent to your billing email. This email includes your Order Invoice with the Order ID.
    Order Invoice

    If you don't receive the email, you may:

    • Check your spam or junk folder
    • Verify if you used an alternate email address
    • Confirm whether the email was entered correctly during checkout

    In case you didn’t receive the order confirmation email, here are two methods to locate your order information.

    Method 1: Check Your Payment History

    If the billing email address was entered incorrectly, you will not receive the order confirmation email.
    In this case, you can check your payment history. Your payment record may show the Reolink order number. Please click to view the full transaction details and take a screenshot as proof of purchase.

    Method 2: Check Your Reolink Account

    If you registered a Reolink account before purchase, or the billing email was entered correctly, we recommend finding your Order history directly in your Reolink account and then locate the order information.

    Step 1. Log in to your Reolink Account.
    Note: If you didn't register before you place the order (place the order as a guest), please use your order's billing email address to register Reolink account. The system will automatically sync the order history under your billing email address (need to finish email verification first).
    Step 2. Go to Orders to view the order details. Then take a screenshot of it as proof of purchase.
    Here is the order information shown on the orders.

    Check Your Reolink Account

    👉 Note: If you want to get the Order Invoice for your Cloud Plan, see How to Get My Invoice for Cloud Plan.

  • Amazon

    In most cases, you can find your order invoice in your Amazon account. If you have any difficulties locating it, we recommend contacting Amazon’s after-sales service for assistance.

    Here are the steps to print an invoice:

    Step 1. Log in to your Amazon account
    Step 2. Go to Your Orders. Click View Order Details next to the order.
    Step 3. Take a screenshot (needs to show Sold by xxx).
    Step 4. Click View or Print Invoice on the top of the order summary.
    Step 5. Click your browser's Print button.

    You may refer to the invoice sample below. The document should clearly display the order ID and the “Sold by” information.
    View Order Details

    Sold by

  • eBay

    In most cases, you can find your order history in your eBay account. If you have any difficulties locating your Order ID, we recommend contacting eBay’s after-sales service for assistance.

    To get your invoice, please follow the steps below:

    Step 1. Log in to your eBay account, find the order for which you need the invoice and click on it to go to Order details.
    Step 2. Look for the More actions dropdown menu on the order details page, then click Print packing slip and more option.
    Step 3. Select Order receipt on the new page and Click Download button on the top right corner.

    eBay account

    More actions

    eBay

  • Kaufland, Costco, Sam’s Club, and Best Buy

    Platforms such as Kaufland, Costco, Sam’s Club, and Best Buy may have both online and offline stores in different countries.

    If you purchased from their online store, please:

    Step 1. Log in to your account on their website.
    Step 2. Go to Order History to locate your purchase details.
    Step 3. Download or retrieve the order invoice directly from there.
    Step 4. If you have trouble finding it, we suggest contacting their customer service team, who will be able to assist you in retrieving the invoice.

    If you purchased from their offline store, you should receive an invoice receipt from them.

  • Third-Party Sellers

    If you purchased from a third-party reseller’s website, some sites may look very similar to Reolink.com, which can easily cause confusion.

    Please note that orders placed through third-party sellers will not sync with our system, as their websites and order systems are completely separate from the Reolink official website.

    To locate your order details, we suggest you return to the third-party reseller’s website and visit their support or order lookup page for assistance in finding your order information.

  • Camera Received as Gift or Pre-installed by Owner/Previous Owner

    If you received the camera as a gift or it was pre-installed by the original owner or a previous owner, please check with them directly to obtain the order invoice, as it is required for warranty purposes.

    Alternatively, if it’s possible, you may provide us with any of the following details so we can attempt to locate the order information in our system:

    • Their email address is used to place the order;
    • Their full name of the purchaser, or
    • The tracking number, if the parcel was shipped directly to your address.

    However, please be aware that we cannot guarantee that we will be able to locate the order ID, even if you provide this information. Since the original purchase platform is unknown, our system only contains order records from official Reolink stores or authorized sales channels.

    In particular, if the camera was pre-installed by a previous owner, we strongly recommend requesting the order invoice from them before you move in, as this will be essential for warranty verification.

If you have any questions, click “Submit a request” below to contact the Reolink Support Team.