Are you having trouble using the Reolink API/CGI command? This article provides troubleshooting tips to help you resolve this issue.
Applies to: Which Reolink Products Support CGI/RTSP/ONVIF
Symptoms for Reolink API/CGI Command Error
Error messages are returned when using API/CGI commands. Before doing the troubleshooting, please check the following points first:
- The camera can be accessed normally with IP address on web browser. Refer to How to Access Reolink Cameras/NVRs/Home Hub Locally via Web Browsers.
- The HTTP/HTTPS port is open and matches the port number used in the URL. Refer to How to Configure Reolink Ports Settings.
Troubleshooting Steps for Reolink API/CGI Command Error
Make sure the firmware version of your Reolink device is the latest. Refer to How to Manually Update Firmware for Reolink Devices.
If you confirm the firmware version is the latest, please contact Support and provide the following information for further guidance:
- Returned error code, or a screenshot of the returned result.
- Specific commands/URLs and specific json content.
- Specific platform or software you use to input/edit commands.