To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.

If you still can't find the answer to your question, here is more information about the troubleshooting of your camera or please feel free to contact us.

  • How can I charge this camera? Is the solar panel a must?

    You have three charging options:

    Option 1. Charge the Battery Separately
    Open the back cover by twisting it a little, then pull out the battery. Connect the battery with the USB adapter via a USB cable and plug it into the electrical outlet.

    charge-battery.jpg

    Option 2. Charge the Camera with the Battery Inserted in.

    charge-reolink_go.jpg

    Option 3: Charge the Camera with Reolink Solar Panel.

    charge-with-solar-panel.jpg

  • How long does the battery last?

    The camera comes with a rechargeable battery. Normally, the battery lasts for about 1-4 weeks per charge (Actual use varies based on settings, use conditions, and environmental factors.) When the battery level goes down to 10%, the camera will send you a low-battery notification.

    For more information, you may refer to How Long Does the Battery Last for Reolink Go

  • How to find the IMEI number on the Reolink Go Plus?

    IMEI number on the 4G camera is a 15-digit number unique to each device.

    Take out the back cover of the camera and you will find the 15 digits IMEI number printed here.

    IMEI-1.png

  • How to install a SIM card for Reolink Go Plus?

    Step 1. Rotate the back cover counterclockwise and find the SIM card slot inside the camera's battery container.

    Step 2. Insert the Nano SIM card into the camera (Referring to the direction of the Nano SIM card in the picture below).

  • Can I use this camera with Reolink NVR?

    No, Reolink battery-powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software. You can only access the battery-powered cameras via Reolink Client and Reolink App.

  • How much data does the 4G camera use?

    Data usage of this camera depends on the bitrate you set up. 1 hour of live feed in 1080p mode (default bitrate: 1.5Mbps) will use about 1GB of data. And if you use 1GB of data to stream live feed in Fluent mode (default bitrate: 160kbps), you can watch for 10 hours. Based on that, you can estimate the data usage to choose the right data plan for you. For more information, you could refer to How Much Data Does Reolink Go Series Need in Normal Usage 

  • Does this camera support cloud storage?

    Yes. You can refer to Reolink Cloud to check its available countries.

    Note: You can also save video clips into a micro SD card (supports up to 128GB).

  • Which SIM card works with my camera?

    Please refer to Choose Supported SIM card Carrier to choose the correct SIM card. Or you can contact Reolink Support Team for consultation.  

  • How does the PIR Motion Sensor work?

    The PIR sensor (passive infrared sensor) detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. When an object, such as a human, passes in front of the background, such as a wall, the temperature at that point in the sensor's field of view will rise from room temperature to body temperature, and then back again.

    For more detailed information, please refer to What is PIR Motion Sensor 

  • Can Reolink 4G cameras connect to wifi?

    Reolink Go operates on 4G-LTE and 3G networks. It does not support a WiFi connection.

For more questions and answers about the camera, please check The FAQs about Reolink Go Plus.