When setting up and using the RLC-823A, you may encounter some challenges and issues. Below, we’ve outlined a few common problems and their solutions to help you troubleshoot effectively. 

For a comprehensive list of all possible issues and detailed troubleshooting steps, please visit the Reolink Support Center about RLC-823A.

If you encounter any problems that aren’t covered here or need further assistance, don’t hesitate to contact Reolink Support. 

  • Keeps Resetting and Losing Configuration

    If you encounter any of the following symptoms with your RLC-823A, please refer to the guidance in the link for troubleshooting steps: Reolink Camera Keeps Resetting and Losing Configuration

    1. Camera settings revert to default or previous configurations after some time, or you might frequently see a password error message requiring you to create a new password.
    2. You may hear the camera's reset notification sound and also see the camera spin itself from time to time.
    3. After saving new settings, returning to the previous menu or performing other actions causes the settings to revert to default or previous configurations.

  • Auto Reboot

    If you encounter any of the following symptoms with your RLC-823A, please refer to the guidance in the link for troubleshooting steps: Reolink PoE Cameras Auto Reboot
    1. The camera occasionally shows a "connection failed" error but reconnects after a few minutes.

    2. You may notice frequent automatic panning and tilting.

    3. If continuous recording is enabled, playback may show many gaps in the timeline.

    4. The IR and spotlights flicker on and off repeatedly, and the camera fails to preview properly when the issue occurs.

  •  Auto Tracking Not Working

    Your RLC-823A may not track at all, or the camera can track targets but stops midway, ceasing to track.

    Please check Reolink Auto Tracking Not Working for some troubleshooting tips and get things back on track.

  • PTZ not Working

    When using the PT feature via the Reolink App or Reolink Client, the RLC-823A either does not respond at all or fails to move in the specified direction. This guide will help you diagnose and potentially resolve the problem: Reolink PTZ not Working

  • Reolink Camera Auto-focus Failed

    If the auto-focus of your RLC-823A is not working properly and the image is blurry, you may follow the steps for troubleshooting: Reolink Cameras Auto Focus Not Working

  • Fails to Return to the Correct Reolink Monitor Point/Preset Point

    If you encounter any of the following symptoms with your RLC-823A, please check: Camera Fails to Return to the Correct Reolink Monitor Point/Preset Point

    1. The camera doesn't return to the correct monitor point after panning, tilting, or or automatic tracking.

    2. After using the camera for a while, the preset points or monitor points are not aligned with their originally set locations and show some offset.

  • Connection Issues

    The RLC-823A lost connection frequently, often necessitating multiple attempts to regain access. Or it may require manual restarting or resetting of the camera to restore connectivity.
    Please check Reolink Cameras Connection Issues for practical troubleshooting steps and effective tips to resolve this issue.

Important Reminder

While we’ve outlined a few common problems and their solutions, for other issues that uncovered, please kindly visit Reolink Support Center for more detailed troubleshooting or contact Reolink Support Team for further assistance.