Troubleshooting for RLC-823A

Here are some troubleshooting tips for RLC-823A. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.

• Custom Alarm Sound is Too Small on the Camera

  If you find the customized siren for the camera is too low, here are some possible causes: 
  Cause 1. Sound Input Being Small for Phone
  Cause 2. Camera Being in a Noisy Environment
  Cause 3. The Speaker Sound of the Camera Being Too Small
  For more details, please click here.

• Low Sound on the Phone/Computer When Using Two-Way Audio

  If the sound coming from phone is too low when you are using two-way audio, please troubleshoot from the below 2 points:
  Cause 1. Volume of the Phone/Computer is Set too Low 
  Cause 2. Improper Settings on the Phone/Computer
  Find more information, please check here.

• No Sound on the Reolink Client Side When Using Two-Way Audio

  When using 2-way audio, if you can only hear the sound from the camera side, but there is no sound coming from the pc sound, please check the following causes.
  Cause 1. Have not enabled the Record Audio
  Cause 2. The volume of the Client is not turned up
  Cause 3. The volume of the Computer is not turned up
  For more information, please check here.

• Blurry Image for Auto-Focus Lens Camera

  If your camera is an auto-focus lens and the live view image is blurry or out of focus, it might be caused by the below issues.
  Cause 1. The focus or Zoom is not adjusted properly
  Cause 2. Condensation/water gets into the camera lens
  Cause 3. Camera was not installed properly
  Cause 4. Updated the wrong firmware or the firmware bug
  Cause 5. Camera's hardware defect
  For more details, please refer to here.

• Reolink Camera Auto-focus Failed

  If the auto-focus of your camera is not working properly, you may follow the steps below for a simple troubleshoot.
  Cause 1. The camera is pointing at a light source or facing a white wall
  Cause 2. Moving objects (e.g. moving cars or human beings) are constantly caught by the camera
  Cause 3. Auto-focus bug
  To get more information, please click here.