Here are some troubleshooting tips for RLC-823A. You may check whether your camera's issue is listed below. If not, you may go to the Troubleshooting section to find suggestions for more issues or you may contact Reolink support for help.
Custom Alarm Sound is Too Small on the Camera
If you find the customized siren for the camera is too low, here are some possible causes:
Cause 1. Sound Input Being Small for Phone
Cause 2. Camera Being in a Noisy Environment
Cause 3. The Speaker Sound of the Camera Being Too Small
For more details, please click here.
Low Sound on the Phone/Computer When Using Two-Way Audio
If the sound coming from phone is too low when you are using two-way audio, please troubleshoot from the below 2 points:
Cause 1. Volume of the Phone/Computer is Set too Low
Cause 2. Improper Settings on the Phone/Computer
Find more information, please check here.
No Sound on the Reolink Client Side When Using Two-Way Audio
When using 2-way audio, if you can only hear the sound from the camera side, but there is no sound coming from the pc sound, please check the following causes.
Cause 1. Have not enabled the Record Audio
Cause 2. The volume of the Client is not turned up
Cause 3. The volume of the Computer is not turned up
For more information, please check here.
Blurry Image for Auto-Focus Lens Camera
If your camera is an auto-focus lens and the live view image is blurry or out of focus, it might be caused by the below issues.
Cause 1. The focus or Zoom is not adjusted properly
Cause 2. Condensation/water gets into the camera lens
Cause 3. Camera was not installed properly
Cause 4. Updated the wrong firmware or the firmware bug
Cause 5. Camera's hardware defect
For more details, please refer to here.
Reolink Camera Auto-focus Failed
If the auto-focus of your camera is not working properly, you may follow the steps below for a simple troubleshoot.
Cause 1. The camera is pointing at a light source or facing a white wall
Cause 2. Moving objects (e.g. moving cars or human beings) are constantly caught by the camera
Cause 3. Auto-focus bug
To get more information, please click here.