To help you navigate our frequently asked questions page you can click on the links below to quickly get the answer you need.
Can I use this camera with 3rd-party software?
Reolink battery-powered cameras can’t work with third-party software due to the hardware limit.
All Reolink battery-powered cameras don't support ONVIF protocol, RTSP stream, and related communication protocols that third-party software requires.
In addition, most third-party software doesn't have the battery management option that allows the camera to enter the power-saving standby mode when no motion is detected, thus they can't work together.
Therefore, it is recommended to access Reolink battery-powered cameras via via Reolink software.
Can I use this camera with Reolink NVR?
Reolink battery-powered cameras can't be added to Reolink NVR or accessed via any other 3rd-party software. You can only access the battery-powered cameras via Reolink Client and Reolink App.
How can I set a 24/7 recording schedule for the camera?
Sorry to tell you that the battery-power camera cannot support continuous recording, because that will drain the battery quickly. The battery-powered camera is a kind of motion-detected camera, which means it will only record when there is a motion detected, so continue recording with no motion detected is impossible for a battery-powered camera.
How can I add another admin/user account for the camera?
The Reolink App or Reolink Client doesn’t allow you to set up user accounts for all battery-powered cameras.
Reolink battery-powered cameras only have the default user account "admin". Customers cannot add other user accounts to the battery-powered cameras.
Does this camera support Time Lapse?
How can I charge this camera? Is the solar panel a must?
You have two charging options (including solar charging):
Option 1: Have the camera connected to a solar panel for a non-stop power supply.
Option 2: Charge the camera (with its non-removable battery) via a 5V 2A USB charger.
How long does the battery last?
Normally the batteries can be recharged about 500 times, and the battery life is affected by many factors and also varies on your settings, usage & working environment.
In standby mode, the batteries will last around two months.
In standby mode: when there is no access to the camera from Reolink software or no motion detection triggered by the PIR sensor, Reolink battery-powered cameras will switch to standby mode to save the battery power.
In normal use, one-time full charge, the batteries will last about 1-4 weeks according to different working environments and your connection frequency. It’s strongly advised to use Reolink Solar Panel as the companion, which can ensure your camera receives a continuous power supply.
In continuous trigger and one-time full charge, the batteries will last about 15 hours in day mode or 9 hours with IR lights on at night mode.
Is a micro SD card necessary to get the camera record?
No, you can also choose to subscribe Reolink cloud service to upload the alarm record if you don't want to install a micro SD card.
For how to bind the camera to Reolink cloud, please refer to the below article:
Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App
Note: The models supported by Reolink Cloud in some countries may be different. Please take the information on cloud subscription page for reference.
How to upgrade this camera?
The firmware for battery-powered cameras couldn't be found on the Reolink download center since the camera could only support online upgrades.
To upgrade the firmware for battery-powered cameras, you need to turn on the Auto-Upgrade option for the camera, then the camera will upgrade automatically once there is new firmware pushed to it. Please refer to How to Enable Auto Upgrade for Battery-powered Cameras
Or if you haven't turned on the Auto-upgrade option, please manually upgrade the firmware by referring to How to Upgrade Battery-powered Cameras Manually
If you couldn't find any firmware for the camera in the Reolink app, it means that the camera already has the latest firmware.
Any further concerns, please contact Reolink Support for assistance.
For more information about the camera, please check FAQS.