Have trouble with the Reolink Wi-Fi camera not connecting to NVR? This troubleshooting guide addresses “Reolink camera not showing on NVR" issues step by step.

Applies to: Reolink Wi-Fi cameras.

Based on the different behaviors and error messages displayed by the camera on the NVR, the issue can be categorized into the following two scenarios:

  1. Camera Not Showing on NVR
  2. Camera Detected but Shows Username/Password Error

Reolink Camera Not Showing on NVR

Symptoms:

Wi-Fi cameras can be accessed individually on the App/Client, but cannot be added to Reolink NVR. And these phenomena occur: 

1. Reolink NVR not detect the camera on IP channel. Introduction to the Camera Status on IP Channel Page of Reolink NVR

2. The camera is detected on the monitor IP channel list, but cannot be added, and offline/connection failed/video loss/low firmware version is displayed.

Troubleshooting: 

1. Verify camera and NVR Compatibility.

You can refer to this article to check whether your camera is compatible with your NVR. Introduction to Hardware Versions of Reolink NVRs

  • If your NVR version can support your camera, then refer to this article to upgrade the firmware for your device: Reolink Firmware Update Guide
  • If your NVR version cannot support your camera, you can consider changing to a compatible camera or using the camera as a stand-alone camera.

2. Verify the remaining channels and ports.

Refer to this article for detailed information. How Many Cameras Can be Added to Reolink NVRs?

3. For a configured camera, please confirm that the camera is not locked by illegal login and make sure the camera has a unique IP address.

How to Set up Illegal Login Lockout

How to Check Camera Status on IP Channel Page via Reolink NVR (New UI)

4. Restore the NVR for a try: How to Restore via Reolink NVR (New UI)

5. Ensure that the camera and NVR are on the same subnet. The first three octets of the IP address should be the same, such as 192.168.1.XXX, and make sure there are no special settings on the router: How to Check Network Information / IP Address via Reolink App

Camera Detected but Shows "Incorrect Username or Password"

Symptoms:

The camera is recognized on the NVR, but on the live view screen or IP channel page, it shows a username or password error.

Troubleshooting:

1. For a configured camera, please make sure the camera's username is "admin" and you use the correct camera's password. 

2. Please try to use "admin" as a username, and leave the password blank to test. 

3. Reset the camera and disable the auto-add on the NVR for a try. Refer to: How to Hard Reset Device by Pressing the Reset Button

If the above suggestions don't work, please contact Support and provide the following information for further guidance:

1. NVR‘s system information and camera model (If the camera is accessible, please provide the camera's system information instead). How to Find out System Information (Firmware Version) via Reolink Software

2. The total number of cameras connected to the NVR and the complete NVR IP channel list. Introduction to the Camera Status on IP Channel Page of Reolink NVR

3. Description of the issue and the troubleshooting steps you have attempted, along with the results.

By following these steps, you can effectively troubleshoot and resolve issues with your Reolink Wi-Fi camera not connecting to NVR. If you need further assistance, don't hesitate to contact Support for personalized guidance.