Applies to: B400, B800, D400, D800, RLC-410, RLC-410-5MP, RLC-410S, RLC-411, RLC-411-5MP, RLC-411S, RLC-411S-5MP, RLC-420, RLC-420-5MP, RLC-422-4MP, RLC-422-5MP, RLC-423, RLC-423S, RLC-511, RLC-520, C1, C1 Pro, C2, C2 Pro, E1, E1 Pro, E1 Zoom, Reolink Lumus, RLC-210W, RLC-410W, RLC-410W-5MP, RLC-410WS, RLC-411WS, RLC-411WS-5MP, RLC-422W, RLC-423WS, RLC-511W, RLC-422W-5MP
If the motion detection sensor fails to trigger any kind of alarm within the covered area (including, push, recording and email), please follow the troubleshooting tips listed below to solve the problem. There are several possible causes of the problem.
Cause 1. The motion detection settings are not proper.
1. Please set up the motion detection zone and the time schedule.
2. Please also adjust the Motion Detection Sensitivity higher.
Cause 2. The Email Interval or Abnormal Push Notification on Android Phones.
Solution: Please enable push, email, or see whether there are recordings saved to the SD card on the playback page.
Cause 3. The Motion Detection sensor is not properly installed.
Solution: Please change the camera to another installation site.
If you need extra help with any of this, please contact our support team by submitting a request and send some pictures of the installation and a screenshot of living view.