Applies to: E1, E1 pro, E1 zoom, E1 Outdoor, C1, C2, C1 pro, C2 pro.
Description of the phenomenon:
1. C series cameras make pan and tilt randomly.
2. The status light in front of E1 series cameras and Lumus flash with blue led when Status light is enabled
3. There is intermittent on continuous recordings.
Cause 1: The Camera has Set up Auto Reboot
If the camera will reboot automatically at a regular time by fixed time interval, please kindly check whether you have enabled Auto Reboot, refer to, How to Set up Auto Reboot for Reolink Device
Cause 2: WiFi Drops Offline
If the above phenomenons appear when you fail to connect to the camera, it might be due to the camera failing to connect to WiFi, you can check the status light in front of the camera.
For E1 sereies cameras,
| Status/ LED | Description |
| Blinking Blue |
WiFi connection failed/ WiFi is not configured |
| Solid Blue | Camera is starting up |
| WiFi connection succeeded |
For C series cameras except for C2 pro,
| Status/ LED | Description |
| Power LED (Blue) | ON: Power on |
| OFF: Power off | |
| WiFi LED (Red) | Flashing: Network disconnected |
| OFF: Network connection succeeded |
For C2 pro,
| Status/ LED | Description |
| Blue |
Network connection succeeded (WiFi or Wired) |
| Both solid blue and flashing red | Network disconnected |
For Lumus,
| Status/ LED | Description |
| Blinking Blue |
WiFi connection failed/ WiFi is not configured |
| Solid Blue | Camera is starting up |
| WiFi connection succeeded |
For C series cameras, you can move the cameras near the router or use a network cable to connect the camera to the router to check whether it will make pan and tilt automatically.
For E1 series cameras and Lumus, you can move the camera near the router or reset the camera and set It up again for a check,
refer to, How to Reset Reolink E1 Series Cameras
refer to, How to Reset Reolink Lumus
refer to, How to Initial Setup for Reolink E1 Series Cameras / Reolink Lumus via Reolink App
Cause 3: Power Supply has Problems
Please kindly check whether the power connector of the camera is broken or corroded.
Please change other working power outlets and other working power adapters for a check. (E1 series use 5V1A power adapter, Lumus and C series use 5V2A power adapter.)
Cause 4: The Camera Firmware is not the Latest One or has Bugs
Please kindly find out the system information of the camera, refer to,
How to Find out System Information via Reolink App
How to Find out System Information for Cameras via Reolink Client (New Client)
And then please submit a request with the system information to the support for further help, https://support.reolink.com/hc/en-us/requests/new