Add Cameras/NVRs to Client Succeeded but No Videos

Applies to: All Reolink NVRs and Cameras

When you add Reolink NVRs/Cameras to Reolink Client, the status at the right Device List shows login success but there are no videos showing up, you may follow the troubleshooting tips listed below to solve the problem.

Cause 1: Current Live View Screen is Single Window but it is not for this Device

You can choose multiple viewing windows to find out the camera, then change to a single-window for previewing.

If you still fail to find out the camera under multiple viewing windows, you can click or   button at the bottom left corner to enter previous/next page to find out the camera, and then change to a single-window for previewing.

Or you don't need to change to multiple viewing windows,  just use previous/next page button to find out the camera when it is at a single-window.

 Cause 2: The Network is Poor.

If there is still not video when the status is login success, please right click on the live page to change to Fluent mode.

Cause 3: The Device is Offline via Client 

If the status changes to login failed, not connected or login.., please check whether you can log into the device via App and make live view. But if you fail to make live view via App also, please kindly check whether the device is powered on and connect to network well. 

For battery-powered cameras, please put the camera in a dark environment to check whether IR lights turn on. And check whether the status light in front of the camera is blue or red, if it is red, that means the camera disconnects from network. 

For other cameras, please refer to the link to check camera power, IP Cameras Stop Working. 

Cause 4: Online Users are Over Allowed Numbers

You are able to add Reolink camera/NVR to as many phones as you want, but there are limits as to how many are able to access the camera/NVR at the same time:

If the online users are over allowed numbers, other users will fail to make live view. Please check whether you have allowed too many people or devices to get access to the devices. 

If the above solutions can not work, please contact our support team by submitting a request.