Applies to: All IP cameras( Reolink E1 Pro& E1 Zoom are included) except for all Reolink battery-powered cameras, Reolink E1, B400, D400, B800, D800, and Reolink Lumus
If you fail to add Reolink cameras to Synology, you can follow the below steps to make troubleshooting.
Cause 1: The steps to add cameras to Synology is wrong
Please kindly refer to the link to add camreas to Synology, How to Add Reolink Cameras to Synology Surveillance Station
Also make sure you have entered the right username, password, and port number.
Cause 2: The resolution of camera and resolution setting on Synology are different
Please change both resolution of the camera and Synology to the same one.
Cause 3: The camera and Synology is not at the same LAN
If the camera and Synology is not at the same LAN, you need to port forward the RTSP port and ONVIF sport. You can refer to the link to make port forwarding, How to Forward Ports in Router Interface for Reolink Products
If you choose ONVIF as camera brand, the port that you need to make forwarding is Onvif port.
If you choose Reolink as camera brand, the port that you need to make forwarding is HTTP port.
If the camera model doesn't appear on Reolink brand list, please choose ONVIF to add the cameras to Synology, or the cameras might fail to connect to Synology.
Cause 4: The camera uses static IP for network
If the camera uses static IP, Synology might fail to scan the camera. please kindly change to use DHCP for a check.
Cause 5: The camera firmware is not the latest one or has bug
Please kindly find out the system information of the camera, refer to,
And then please submit a request with the system information to the support for further help, https://support.reolink.com/hc/en-us/requests/new