Failed to Add Cameras to Synology

Applies to: All IP cameras( Reolink E1 Pro& E1 Zoom are included) except for all Reolink battery-powered cameras, Reolink E1, B400, D400, B800, D800, and Reolink Lumus

If you fail to add Reolink cameras to Synology, you can follow the below steps to make troubleshooting.

Cause 1: The steps to add cameras to Synology is wrong

Please kindly refer to the link to add camreas to Synology, How to Add Reolink Cameras to Synology Surveillance Station

Also make sure you have entered the right username, password, and port number. 

Cause 2: The resolution of camera and resolution setting on Synology are different

Please change both resolution of the camera and Synology to the same one. 

Cause 3: The camera and Synology is not at the same LAN

If the camera and Synology is not at the same LAN, you need to port forward the RTSP port  and ONVIF sport. You can refer to the link to make port forwarding, How to Forward Ports in Router Interface for Reolink Products

If you choose ONVIF as camera brand, the port that you need to make forwarding is Onvif port.

If you choose Reolink as camera brand, the port that you need to make forwarding is HTTP port. 

If the camera model doesn't appear on Reolink brand list, please choose ONVIF to add the cameras to Synology, or the cameras might fail to connect to Synology. 

Cause 4: The camera uses static IP for network

If the camera uses static IP, Synology might fail to scan the camera. please kindly change to use DHCP for a check. 

Cause 5: The camera firmware is not the latest one or has bug

Please kindly find out the system information of the camera, refer to,

How to Find out System Information via Reolink App

How to Find out System Information via Reolink Client (Windows)

How to Find out System Information via Reolink Client (Mac)

And then please submit a request with the system information to the support for further help, https://support.reolink.com/hc/en-us/requests/new