Are you having trouble with how to add a Reolink camera to the Synology surveillance station? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All Reolink device that support ONVIF.
Symptoms for Failed to Add Reolink Device to Synology
The camera cannot be scanned by Synology, or it fails to be added after being scanned.
Troubleshooting Failed to Add Reolink Device to Synology
1. All port switches are turned on for Reolink device. Refer to: How to Configure Reolink Ports Settings
2. Firmware version of your device is the latest. Refer to: Reolink Firmware Update Guide
3. Make sure the device's configuration settings in Synology are correct.
- Username and password
- IP address
- Port number
4. Try switching to different protocols to add the camera to Synology. Refer to: How to Add Reolink Cameras to Synology Surveillance Station
5. Disable the Illegal Login Lockout. Refer to: How to Set up Illegal Login Lockout
6. If the camera and Synology are not at the same LAN, you need to port forward the RTSP port and ONVIF port in router. Refer to: How to Forward Ports in Router Interface for Reolink Products
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the camera. Refer to: How to Find out System Information via Reolink App
2. The adding method you used and details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with how to add a Reolink camera to the Synology surveillance station. If you need further assistance, don't hesitate to contact Support for personalized guidance.