Experiencing issues with your Reolink camera resets itself and loses configuration? This problem might be due to reset button or firmware glitches, or hardware faults. Let's delve into solutions.

This issue can be divided into two scenarios, please follow the corresponding troubleshooting steps.

Table of contents

1. Loss of All Configurations

2. Partial Configuration Loss or Reversion to Previous Settings

Loss of All Configurations

Symptoms of Reolink Camera Resets Itself Completely

1. The camera periodically loses all configurations and resets to factory settings, or you might frequently see a password error message requiring you to create a new password.

2. You may also often hear the camera's reset notification sound. For cameras with voice prompts, if the camera announces "Connection to the Router Succeeded" and then repeatedly says "Please Run Reolink App, add the camera and set it up," or emits a "Ding Ding" reset sound, it is also a sign of configuration loss.

Troubleshooting Steps for Fixing Reolink Camera Reset Issue

1. If the camera remains connected, make sure the firmware is up-to-date.

Visit Download Center – Reolink to download the latest firmware and manually upgrade it following the instructions provided in How to Upgrade Firmware for Reolink Products.

2. Check if the camera's Reset button is stuck. If you can't find the Reset button, refer to How to Hard Reset Device by Pressing the Reset Button. Try holding down the camera’s Reset button to reset it and see if this resolves the issue.

3. If the issue occurs after rain, check if water has entered the Reset button. Use a hairdryer to dry it and see if this resolves the problem. If it does, ensure proper waterproofing when reinstalling the camera.

Partial Configuration Loss or Reversion to Previous Settings

Symptoms of Reolink Camera Resets Itself Partially

1. New settings revert to default or previous configurations after a period of time.

2. After saving new settings, returning to the previous menu or performing other actions causes the settings to revert to default or previous configurations.

Troubleshooting Steps for Fixing Reolink Camera Partial Reset Issue

1. Reset the camera. If the device is still accessible, restore it using Reolink software. If you can't access the device, use the Reset button to perform a hard reset.

Refer to:

2. Check if the device's firmware is up-to-date: How to Upgrade Firmware for Reolink Products

If the issue persists, please provide the following information and contact Support:

  1. A brief description of the problem and troubleshooting steps you have already tried.

  2. The camera’s System Information page, including model, hardware version, and firmware version. Refer to: How to Find out System Information (Firmware Version) via Reolink Software