Replies to: All Reolink cameras that have an SD card slot and Reolink NVRs
Cause 1: Network Connection is not Stable
Phenomenon 1: Error message "Failed to load, retry"
- Check if you can preview in LAN/WAN, if not, please troubleshoot with the connection problem in LAN/ WAN.
- Switch to Fluent mode. How to Playback Recordings Smoothly in Fluent Mode
- Check if the same problem exists in both Reolink APP and Client.
Cause 2: SD card/HDD is not Inserted Properly
Phenomenon 2: Error message "No camera SD card/ HDD is detected. You may not access playback feature"
Solution 2: Power off the camera/ NVR, unplug the SD card/ HDD and plug it again.
Cause 3: SD card/ HDD is Broken
Phenomenon 3: Error message "SD card/ HDD needs to be formatted"
- Format SD card/ HDD.
- Exchange another SD card/ HDD.
Cause 4: Cameras/ NVRs do not Record
Phenomenon 4: There are no recordings in the SD card/ HDD.
Please refer to the below pictures.
Solution 4: Check the calendar to see whether you can find some recordings.