Applies to: B400; B800; D400; D800; RLC-410; RLC-410-5MP; RLC-410S; RLC-411; RLC-411-5MP; RLC-411S; RLC-411S-5MP; RLC-420; RLC-420-5MP; RLC-422-4MP; RLC-422-5MP; RLC-423; RLC-423S; RLC-511; RLC-520；RLC522; RLN16-410; RLN8-410; RLN8-410-E
Description of the problem: When PoE camera is directly connected to Reolink PoE NVR, camera cannot get any power or cannot power on. Please reset the camera and cover the daylight sensor on the camera lens or take the camera to a dark room and wait for a few seconds then you'll find the IR lights on the camera will not light up/ not hear a "click" sound.
There are several possible causes for the POE camera not being powered by the POE NVR. You may follow the troubleshooting tips listed below to solve the problem.
Cause 1. The camera is not properly connected to the NVR.
Solution: Please check the POE lights of the NVR. If the lights are not on, please plug the camera into other ports that work and use another working Ethernet cable.
Cause 2. Insufficient power supply from POE NVR
Solution: Please make sure that the cameras added to the NVR are no more than the specified quantity. And then please unplug all other cameras and leave one camera connected to the NVR for a test. If problem persists, please contact the support team.
Cause 3. The POE module of the camera fails to get power
Solution: Please use the DC adaptor to power the camera on.
Note: The power adaptor may refer to What is the Output Voltage for Reolink DC Power Adapter