Applies to: Reolink PoE NVRs 

When you fail to playback the videos of the NVR and find the capacity of HDD is 0GB as below picture, here are some possible causes for your reference.



Cause 1: The firmware version of the NVR is quite old

Please find out the firmware version of the NVR and click here to download and unzip the package to upgrade it. 


Cause 2: The format of the HDD is wrong 

Please format/init the HDD to try again, please refer to  Check/Init HDD via PoE NVR


Cause 3: Software issue

Please restore the NVR to test whether the issue can be fixed.  


Cause 4: Defective HDD

Could you please unplug and replug the HDD to make it connect better? Please refer to Change the HDD for Reolink NVR. Please make sure that the NVR is power off when you unplug the HDD for the electric security.

If possible, please unplug the original HDD and change another HDD to test whether if it's the HDD problem. If yes, please contact support to process replacement. Please click here to learn how to change the HDD. 


Cause 5: The compatibility issue between HDD and NVR

If the HDD is the original one coming with the NVR, please ignore this point.

If you purchase the HDD by yourself, please check the spec and type of the HDD referring to here

Please notice that the HDD designed for PC can't work with the NVR, and please choose the HDD referring to The HDD Recommended/Compatible List

If the problem persists after going through the steps above, you may contact our support team by submitting a request with your troubleshooting results and the firmware version of the NVR.