Are you having trouble with the HDD capacity showing 0GB? This article provides troubleshooting tips to help you resolve these issues.
Applies to: Reolink NVRs
Symptoms for HDD Capacity Shows 0GB
The original HDD or the HDD capacity meets specifications and is a surveillance-level or higher-level HDD is recognized but shows 0GB.
Troubleshooting for HDD Capacity Shows 0GB
1. Ensure that the HDD cable is secure and there is no poor contact.
2. As the HDD does not support hot-swapping, follow the correct installation sequence: power off the NVR, then unplug and plug back the cables on both ends of the HDD. Confirm the HDD connection is ok, then power on the NVR. Advise customers to reinstall following the correct sequence above. Refer to: How to Expand the Capacity of Reolink NVRs
3. Format the HDD after rebooting NVR.
4. Make sure the firmware version of your NVR is the latest. Refer to: How to Manually Update firmware for Reolink Device
5. Replace other compliant HDDs. Refer to: How to Choose HDDs for your NVR (reolink.com)
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The system info for the NVR. Refer to: How to Find out System Information via Reolink App
2. Pictures of the NVR's power adapter and HDD Info.
- On the monitor, go to Settings > Storage > Info, and send us a screenshot of the Disk Info page
- If nothing shows up on the Disk Info page, please send a picture of the actual HDD with specifications on it
3. The connection method of the HDD, whether it's plugged inside or outside the NVR, whether it is enclosed in a box or not. (Only apply to third-party HDD)
4. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with the HDD capacity showing 0GB. If you need further assistance, don't hesitate to contact Support for personalized guidance.