Have trouble with your Reolink PoE camera connecting to your NVR? This troubleshooting guide addresses “Fail to add PoE Cameras to NVR" issues step by step.
Symptoms for Reolink PoE camera not showing on the NVR.
After plugging the cameras into the NVR, the Reolink camera not showing on the NVR monitor, or Reolink NVR not detecting the camera and it prompts "video loss", "connection failed", and "incorrect username or password". The following troubleshooting may be helpful to you.
Troubleshooting Steps for the PoE camera not showing on the NVR.
1. Check the camera.
If the Reolink camera not showing on NVR, check whether the camera can be powered on normally.
Cover the daylight sensor, or place the camera in a dark environment. After a few seconds, if the IR LED turn on, or some sounds can be heard, it means the camera is powered on.
2. Check the NVR.
Verify camera and NVR Compatibility.
You can refer to this article to check whether your camera is compatible with your NVR. Introduction to Hardware Versions of Reolink NVRs
- If your NVR version can support your camera but NVR not detecting the camera, please go to the Reolink Website to download the firmware. Then refer to this article to upgrade the firmware for your NVR.
How to Manually Upgrade firmware for Reolink Device - If your NVR version cannot support your camera, you can consider changing to a compatible camera or using the camera as a stand-alone camera.
3. Check the connection between the camera and the NVR.
1. Test the network cable and NVR port.
Please change another working network cable and try another working NVR port to power the camera.
2. Verify the remaining channels and ports.
You can add at most 8 cameras to RLN8-410, 16 cameras to RLN14-410, and add at most 36 cameras to RLN36. Some Duo cameras may take two channels. You can refer to this article for detailed information. Which NVR Can Work with Reolink Duo Series Cameras
3. For a configured camera, please confirm that the IPC is not locked by login and make sure the camera has a unique IP address.
How to Set up Illegal Login Lockout
How to Check Camera Status on IP Channel Page via Reolink NVR (New UI)
4. For a configured camera, please make sure the camera's username is "admin" and you use the correct camera's password.
5. Check connection.
For PoE camera that are not directly connected to the NVR, connect it to the NVR directly for a try.
4. Reset your camera and NVR.
Please refer to this article to reset the camera and the NVR. How to Hard Reset Device by Pressing the Reset Button
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. The camera's model, NVR system information
2. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with your PoE cameras failing to be added to the NVR. If you need further assistance, don't hesitate to contact Support for personalized guidance.