Are you having trouble with Reolink smart home operation failed? This article provides troubleshooting tips to help you resolve these issues.
Applies to: All the cameras except Reolink Duo PoE, Reolink Duo WiFi, Reolink Duo(battery), Reolink Duo 4G, Reolink Go, Reolink Go PT and add-on cameras included in the NVR Kit.
Symptoms for Reolink Smart Home Operation Failed
Fail to enable the smart home feature of the camera and get the error "operation failed".
Troubleshooting Reolink Smart Home Operation Failed
1. Ensure logging in with the Reolink email account and password. We recommend users log out and log in again using the Reolink email account and password. Refer to: How to Log in to/Log out Reolink Account via Reolink App
2. Confirm that the device (camera/NVR/Home Hub) is connected to the internet (i.e., the camera can be remotely accessed).
3. Add a device by UID. Please do not use IP or domain name to add the cameras. How to Add Reolink Camera or NVR to Reolink App
4. Synchronize device time. Refer to: How to Sync the Date and Time of Your Camera/NVR with Your Phone via Reolink App
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
1. A photo of the camera's complete system information. Refer to: How to Find out System Information (Firmware Version) via Reolink Software
2. Email address of the Reolink account.
3. Details of the troubleshooting steps you've already taken and their results.
By following these steps, you can effectively troubleshoot and resolve issues with Reolink smart home failed to be enabled. If you need further assistance, don't hesitate to contact Support for personalized guidance.