Did the Reolink playback fail via the Reolink APP/Client when there are recordings in the timeline? This troubleshooting guide addressed "Reolink playback not working" issues step by step. 

Applies to: All Reolink cameras with SD card

Symptoms for Reolink Playback Not Working

There are recordings in the timeline but the Reolink playback not working on the APP/Client. It is related to whether the Reolink camera recording to SD card successfully.

Before doing the troubleshooting, please make sure the SD card is recognized correctly and meets the requirements. How to Choose microSD Card for Reolink Cameras

Troubleshooting Steps for Reolink Playback Not Working

1. Exit and re-enter the Reolink APP/Client, after successfully loading the preview image, enter the playback page to playback the recordings. Note: if it is at the end of the playback, it is recommended to wait a few minutes and play again. 

2. Ensure that the playback issue is not related to the device or the network connection, you can try the following steps:

  • Switch Network Connections: Change the network connection on your phone or computer, for example, switch between Wi-Fi and mobile data.

  • Switch Camera Stream Modes: Change the camera's clear and fluent modes: How to Change Stream Mode in Live Viewing

  • Switch Software Access: Use different software to access the camera, such as switching between the Reolink App, Client software, Web Browser, or NVR monitor. Note: make sure to use the latest version of the Reolink APP/ Client.

3. Make sure that the firmware of your camera is the latest one. How to Manually Update firmware for Reolink Device

4. Reboot the camera. Note: if it still doesn't work, try to restore/reset the camera. How to Reset Reolink Devices

5. Exchange another compliant SD card. 

6. Take out the SD card to see if it can be read via a card reader. If not, format the SD card for the test.

If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results.