Applies to: Which Reolink Products Support CGI_RTSP_ONVIF & Introduction to Real-Time Messaging Protocol (RTMP)
Symptoms for RTSP/ONVIF/RTMP Not Working
When you try to add the Reolink camera to third-party software via RTSP, ONVIF, or RTMP, it will fail, which means RTSP, ONVIF, or RTMP connection failure.
Troubleshooting Steps for RTSP/ONVIF/RTMP Not Working
1. Ensure that the camera's IP address, port, username, and password are correct. Please refer to articles below to verify the URLs.
Introduction to Real-Time Messaging Protocol (RTMP)
2. Check if you connect the Reolink camera to 3rd-party software via LAN or WAN. Introduction to LAN and WAN
- If the camera is added to 3rd-party software in LAN, please ensure that the camera IP and the port you need to use (such as RTSP port 554) can be pinged via the tcping.
- If the camera is added to 3rd-party software in WAN, make sure the camera port is forwarded on the router. How to Forward Ports on Router Interface for Reolink Products
3. Make sure all Reolink port switches are turned on. How to Configure Reolink Ports Settings
4. Make sure the firmware version of your Reolink device is the latest. How to Manually Update Firmware for Reolink Devices
5. Confirm whether the camera encoding method is supported by third-party software. For example: ODM does not support playing H.265 video, so it is normal that the main stream of the camera 8MP and above cannot be previewed.
6. If multiple incorrect password attempts have been made, the system might lock you out due to suspected unauthorized access. Try turning off the Illegal Login Lockout and retry. How to Set up Illegal Login Lockout
7. Check if VLC has the same problem when streaming the camera. Note: if VLC has the same problem, provide video and packet capture data of VLC TCP connection.
If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the screenshots of the configuration steps added in third-party software).