Applies to: All Reolink cameras that support ONVIF.

Problem phenomenon: fail to add the camera to Ispy, the camera doesn't work with Ispy

Cause1: improper settings like camera RTSP,HTTP port, username, password, ip address


1.Please check the camera username, password, ip address are correct. 

2.Please make sure the HTTP, RTSP port is the same with the camera, you can check the camera settings like link here.

3. Please make sure your camera encode is H264 or H265, if your camera is H265 please choose the substream to view the camera. 

4. If your camera and Ispy are not in the same network, please make sure the camera Onvif port and RTSP port are forwarded properly in your router.

Cause 2: network error


1. Please set the camera connection type as DHCP to have a try, you can refer to the link here to check the general network settings. 

2. Please kindly reboot the camera, router and Ispy to have a try.