Applies to: Argus, Argus2, Argus3, Argus Eco, Argus PT, Argus Pro, Reolink Go, Relink Go PT
Problems: PIR alerts were triggered when there was nothing within the detecting area.
Cause1: The sensitivity of the PIR sensor was too high. Something like leaves and insects triggered the PIR alerts.
Solution1: Turn down the sensitivity of the PIR sensor.
Cause2: The camera was exposed to sunlight directly or installed in the ventilation port/heating port. The alerts were triggered by high temperatures.
①Use the camera at an appropriate temperature (0℃ to 45℃ is recommended).
②Do not install the camera facing any objects with bright lights, including sunshine, bright lamp lights, etc.
③Do not place the camera too close to the place where vehicles move frequently; 15 meters (55ft) away from the vehicle is the recommended distance.
④Stay away from outlets, including the air conditioner vents, humidifier outlets, the heat transfer vent of projectors, etc.
⑤Do not install the camera facing the mirror.
⑥Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones in order to avoid wireless interference.
Cause3: The battery level was low: false alerts may happen when the battery level was lower than 10%.
Solution3: Check the battery level, charge it, or contact Reolink support if it could not be charged.