Applies to: Reolink battery-powered cameras


Problems: When people or objects appear in the detecting area, PIR could not be triggered immediately.


Cause1: The camera was installed too high or the installation angle of it was improper.

Solution1: Install the camera at a height of 2-3 meters above the ground. Refer to:

How to position your battery-powered camera properly


Cause2: The PIR sensitivity was too low.

Solution2: set up the PIR sensitivity to a higher level.


Cause3: There are glass or other obstacles between the camera and intruders. 

Solution3: Change the mounting place of the camera or remove the obstacles if convenient.


Cause4: The PIR sensor is blocked by something, such as the original plastic film.

Solution4: Tear off the plastic film and make sure there is nothing blocking the PIR sensor. 


Notes: If the problem still exists after the above three steps, please take down the camera and test in a closer detection distance. Or you can send the preview picture to our support team to further check the installation.