Camera Can’t Focus after Firmware Upgrading

Applies to: All Reolink cameras except for battery-powered cameras.

If the camera can’t focus after the firmware upgrade, please refers to the steps below to check.

Cause 1: Upgrade the wrong firmware for the camera.

Solution:

The firmware files are categorized by different hardware versions in the firmware center:

Please go to Firmware Center and find the correct firmware.

If you’re not sure about it, please share the system info page with the support team and we will help you identify. Please refer to: How to Find out System Information (Firmware Version) via Reolink Software

Cause 2: The new firmware doesn't work properly. 

Solution: 

Please hard reset the cameras to make sure the new firmware works properly.

For Reolink PoE & WiFi cameras (C & E series cameras excluded), see How to Reset Bullet or Dome Cameras.

For Reolink Keen, C series cameras,, see How to Reset Reolink Keen, C1, C1 Pro, C2 and C2 Pro.

For Reolink E series cameras, see How to Reset Reolink E Series Cameras. 

Cause 3: Other reasons.

Solution:

Please refer to this article to check other reasons for this issue: Blurry Image for Auto-Focus Lens Camera