Applies to: All IPC except the battery-powered cameras and E1, E1 pro, Reolink Lumus
Description of the phenomenon: FTP cannot upload files; the test is succeeded, but there are still no files.
Cause 1: FTP settings are incorrect.
Solution: Check the FTP upload schedule, make sure that the schedule setting is correct, and is enabled.
Cause 2: Poor network.
- Upload the pictures or sub-stream video to check if the problem is caused by poor network;
- Test it with LAN FTP
Cause 3: software bug.
Solution: check the firmware to make sure the firmware is up to date.