FTP Test Succeeded, But the Picture/Video Cannot be Uploaded

Applies to: All IPC except the battery-powered cameras and E1, E Series E320, E1 pro, Reolink Lumus

Description of the phenomenon: FTP cannot upload files; the test is succeeded, but there are still no files.

Cause 1: FTP settings are incorrect.

Solution: Check the FTP upload schedule, make sure that the schedule setting is correct, and is enabled.

Cause 2: Poor network.

Solutions: 

• Upload the pictures or sub-stream video to check if the problem is caused by poor network;
• Test it with LAN FTP

Cause 3: software bug.

Solution: check the firmware to make sure the firmware is up to date.

Cause 4: Home Hub scene mode.

For Reolink Home Hub users: If the camera is connected to a Home Hub series, check whether you have enabled a Scene Mode that disables the FTP function. If FTP is turned off in the selected mode, the camera will not upload files to the FTP server.