Green/Pink Image

Applies to: All Reolink cameras.

If you noticed your camera's live stream image is green or pink, please check the causes and solutions as below:

Cause 1: Firmware bug of the camera

Solution: 

• For the battery-powered cameras, if the live view image sometimes is green( or red/purple) and it will back to normal after resetting or restoring, please contact the Reolink support team and provide your camera's UID to upgrade the firmware for it.
• For the other IP cameras, if the live view image sometimes is green( or red/purple) and it will back to normal after resetting or restoring, please upgrade the firmware to the latest. If you don't sure how to upgrade, please also contact the Reolink support team for help.

Cause 2: Hardware defect of the camera 

Solution: If the live view image is green all the time and never come back to normal, then it could be the hardware defect.

Please try hard reset first and if still the same, please contact the Reolink support team for a warranty.