If your camera footage appears with a pink or purple tint, it can be frustrating and impact the overall quality of your recordings. Here's a step-by-step guide to help you troubleshoot and resolve “why is my Reolink camera pink/purple/green” issue.
Description on Reolink Camera Turned Pink/Purple/Green
Reolink camera is showing a picture with a pink or purple or green hue.
Fix Reolink Camera Is Pink/Purple/Green Issue
1. Reset the camera to factory settings.
Refer to How to Hard Reset Device by Pressing the Reset Button
- If the camera is back to normal after resetting or restoring, please check for any available firmware updates for your camera. How to Upgrade Firmware for Reolink Products
2. Inspect the camera's installation environment.
The camera’s environment can sometimes cause color distortion. Certain types of lighting, reflective surfaces, or complex scene such as grass near the camera may affect how colors are captured.
In this case, please kindly try to move the camera to a different location to see if the color cast persists. Reolink Camera Installation Tips
If the above suggestions don't work, please contact Support and provide the following information for further guidance:
- Some pictures showing the pink/purple/green issue.
- Details of the troubleshooting steps you've already taken and their results.
By following these troubleshooting steps, you can identify and resolve the Reolink camera turned pink/purple/green problem effectively. If you need further assistance, don't hesitate to contact Support for personalized guidance.