Are you having trouble with the Reolink camera sound not working? Does your security camera have no audio? This article provides troubleshooting tips to help you resolve these issues.

Please kindly note that NVR only has audio output when it connects monitor via HDMI port, the resolution of the monitor/TV should be 1920*1080 or 1080*720, or the NVR will not have a sound output if the monitor/TV has other resolution used.

Applies to: All Reolink Cameras

Reolink Cameras Sound Not Working

The Reolink security camera no audio when you preview the camera's live view page. Before doing troubleshooting, please check the following points first:

1. Confirm that the problem exists on at least two access terminals such as Reolink APP/Reolink Client/Reolink NVR. Note: make sure the phone/computer can play other multimedia sounds properly.

2. Ensure both the "Record Audio" option and the speaker on the preview page are turned on.

  • Reolink App

    Please kindly check whether you switch on the speaker like the picture below. camera APP settings

    And please go to camera's settings, kindly enable the Record Audio option like the picture below. 

    camera APP Audio enable

  • Reolink Client

    Please kindly make sure the speaker like the picture below is enabled.

    volume

    And please check whether you have enabled the Record Audio option.

    record audio

  • Reolink NVR (new UI)

    Step 1. Go to Camera on the left side menu to choose the channels for the cameras, choose Audio and Light, please make sure Record Audio is enabled as well as the picture below.

    NVR settings

    Step 2. Go to the live view page to enable Audio. 

    Record Audio

  • Reolink NVR (Old UI)

    Step 1. Go to Menu > Display > Output, make sure the audio output of the NVR is enabled like the picture below. Please check the Audio box in the picture.
    audio old ui
    Step 2. Please click on Recording on the left side menu to choose the channels for the cameras. Please make sure the Record Audio box is checked as well as the picture below.
    audio 2 old ui
    If the audio icon appears on the live view screen after operating as above, that means you've enabled audio successfully.
    output audio

Troubleshooting for Reolink Cameras No Audio

1. Make sure the mic hole is not blocked by anything and do not use Bluetooth headset. 
2. Try to restore/reset the camera. How to Reset Reolink Devices
3. Make sure the firmware version of your camera is the latest. How to Manually Update firmware for Reolink Device Note: this point doesn't apply to battery-powered cameras.

If the problem persists after going through the steps above, you may contact the Reolink Support Team. Submit a support request, providing all the details of the troubleshooting steps you've taken and the results (including the system information of the camera How to Find out System Information via Reolink App).